Question 1

____ is typically concerned with well-defined problems about operational issues and past events.

Accepted Answer

A)  Top management 
B)  First-line management 
C)  Employees 
D)  Middle-management

Question 2

Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?

Accepted Answer

A)  Executive dashboard 
B)  Transaction processing system 
C)  Executive information system 
D)  Information reporting system

Question 3

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

Accepted Answer

A) True 
 B)False

Question 4

The profit and loss statement is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.

Accepted Answer

A) True 
 B)False

Question 5

A(n) _____ is a running web log that allows an individual to post opinions and ideas about work projects and processes.

Accepted Answer

A)  extranet 
B)  social network 
C)  wiki-tiki 
D)  blog

Question 6

Enterprise resource planning can integrate key management processes by integrating order processing, product design, purchasing, inventory, distribution, and other areas of organizational activity.

Accepted Answer

A) True 
 B)False

Question 7

The initial applications of information technology by organizations were in the area of:

Accepted Answer

A)  decision support systems. 
B)  transaction processing systems. 
C)  management information systems. 
D)  enterprise resource planning.

Question 8

____ provides a visual representation of the key drivers of an organization's success and shows how specific outcomes in each area are linked.

Accepted Answer

A)  Enterprise resource planning 
B)  A feedback control model 
C)  A strategy map 
D)  A customer relationship management model

Question 9

The statistical report is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.

Accepted Answer

A) True 
 B)False

Question 10

What is the information reporting system? Give one example.

Accepted Answer

The answer of What is the information reporting system? Give...

Question 11

_____ knowledge is formal, systemic knowledge that can be articulated, written down, and passed on to others in documents, rules, or general instructions.

Accepted Answer

A)  Expert 
B)  Tacit 
C)  Codified 
D)  Resource

Question 12

____ can create a level of cooperation not previously imaginable if managers approach the practice with an attitude of trust and partnership.

Accepted Answer

A)  Enterprise integration 
B)  Networking 
C)  Knowledge management 
D)  TPS

Question 13

Draw a picture that illustrates the contrast between the two approaches to knowledge management that are discussed in our text. Then explain how your picture shows the difference between the two approaches.

Accepted Answer

The answer of Draw a picture that illustrates the contrast...

Question 14

An executive dashboard is sometimes called a business performance dashboard.

Accepted Answer

A) True 
 B)False

Question 15

The form of corporate networking which is a private internal network that uses the infrastructure of the World Wide Web, but is not accessible to the public is called the:

Accepted Answer

A)  WebNet. 
B)  Intranet. 
C)  InterWeb. 
D)  CorpNet.

Question 16

The evolution of organizational applications of information technology move from first-line to the top as follows:

Accepted Answer

A)  business resource, networking, transaction processing systems. 
B)  management information systems, business resource and operations. 
C)  operations, decision making and control, and adding strategic value. 
D)  work flow redesign, transaction processing systems, decision support systems.

Question 17

Which of the following provides an unprecedented peer-to-peer communication channel, where people interact in an online community, sharing personal data and photos, producing and sharing all sorts of information and opinions?

Accepted Answer

A)  Extranets 
B)  Wikis 
C)  Blogs 
D)  Social networking sites

Question 18

With a modular structure, most activities are:

Accepted Answer

A)  outsourced. 
B)  eliminated. 
C)  performed by in-house professionals. 
D)  simplified.

Question 19

One effect of IT on organization design is overall growth in size from the hiring of technical personnel.

Accepted Answer

A) True 
 B)False

Question 20

The Results-Only Work Environment program at Best Buy provides an illustration of outcome control carried to the extreme.

Accepted Answer

A) True 
 B)False

Exam 8: Using Information Technology for Control and Coordination

____ is typically concerned with well-defined problems about operational issues and past events.

Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

The profit and loss statement is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.

A(n) _____ is a running web log that allows an individual to post opinions and ideas about work projects and processes.

Enterprise resource planning can integrate key management processes by integrating order processing, product design, purchasing, inventory, distribution, and other areas of organizational activity.

The initial applications of information technology by organizations were in the area of:

____ provides a visual representation of the key drivers of an organization's success and shows how specific outcomes in each area are linked.

The statistical report is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.

What is the information reporting system? Give one example.

_____ knowledge is formal, systemic knowledge that can be articulated, written down, and passed on to others in documents, rules, or general instructions.

____ can create a level of cooperation not previously imaginable if managers approach the practice with an attitude of trust and partnership.

Draw a picture that illustrates the contrast between the two approaches to knowledge management that are discussed in our text. Then explain how your picture shows the difference between the two approaches.

An executive dashboard is sometimes called a business performance dashboard.

The form of corporate networking which is a private internal network that uses the infrastructure of the World Wide Web, but is not accessible to the public is called the:

The evolution of organizational applications of information technology move from first-line to the top as follows:

Which of the following provides an unprecedented peer-to-peer communication channel, where people interact in an online community, sharing personal data and photos, producing and sharing all sorts of information and opinions?

With a modular structure, most activities are:

One effect of IT on organization design is overall growth in size from the hiring of technical personnel.

The Results-Only Work Environment program at Best Buy provides an illustration of outcome control carried to the extreme.