Question 1

In order to identify trends in workflow, a manager would usually develop a _______________.

Accepted Answer

A)   run chart
B)   flowchart
C)   Pareto chart
D)   Fayol chart A

Question 2

The Six Sigma approach to total quality management is characterized by ___________________.

Accepted Answer

A)   economic variations
B)   statistical analysis of variations
C)   monetary cost of variations
D)   intangible factors B

Question 3

In order to depict the chronological flow of work, a manager would usually develop a ________________.

Accepted Answer

A)   Fayol chart
B)   Pareto chart
C)   flowchart
D)   benchmark chart C

Question 4

The usual term for a visual control chart for plotting scheduling and progress is _______________.

Accepted Answer

A)   Six Sigma chart
B)   Gantt chart
C)   Pareto chart
D)   Fayol chart

Question 5

In order to identify cause-and-effect relationships in workflow, a manager would usually develop a _____________.

Accepted Answer

A)   run chart
B)   Ishikawa diagram
C)   Gantt chart
D)   Pareto chart

Question 6

As part of a quality control program, the work is inspected in the first phase of the work process. This characteristic of adequate controls is termed ______________.

Accepted Answer

A)   timeliness
B)   economy
C)   comprehensiveness
D)   understandability

Question 7

In order to determine priorities by comparing factors and to facilitate sorting the critical elements from the less urgent in workflow analysis, a manager would usually develop a _________________.

Accepted Answer

A)   run chart
B)   Ishikawa diagram
C)   Gantt chart
D)   Pareto chart

Question 8

A manager changed the focus of work review from anecdotal observations about employee productivity to a data tracking method. This is an example of a control characteristic of _________________________.

Accepted Answer

A)   timeliness
B)   economy
C)   objectivity
D)   comprehensiveness

Question 9

The use of a professional association's initiative in quality control programs is an example of __________________.

Accepted Answer

A)   the Six Sigma approach
B)   the DMAIC process
C)   internal benchmarks
D)   external benchmarks

Question 10

In order to show the relationship between two variable factors in workflow analysis, a manager would usually develop a ________________.

Accepted Answer

A)   scattergram
B)   Fayol chart
C)   run chart
D)   flow chart

Exam 13: Quality Improvement and Control Processes