Question 1

One significant problem affecting interpersonal communication is the tendency of most people to believe they are better communicators than they really are.

Accepted Answer

A) True 
 B)False  True

Question 2

When writing a business letter, it is recommended to make the same important statement two or three times in different words to ensure it is understood.

Accepted Answer

A) True 
 B)False  False

Question 3

Distrust of various individuals within the chain of command can impede both upward and downward communication.

Accepted Answer

A) True 
 B)False  True

Question 4

The means chosen for a particular communication are generally governed by all of the following except:

Accepted Answer

A)   need for documentation (a paper trail) 
B)   personal preference
C)   importance of the issue
D)   sensitivity of the issue

Question 5

Communication may be improved by checking information through repetition with exactitude, paraphrasing, and/or asking for feedback.

Accepted Answer

A) True 
 B)False

Question 6

The potentially strongest means of communication in business is the formal letter.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT one of the principal components of communication?

Accepted Answer

A)   Initiation
B)   Feedback
C)   Argument
D)   Transmission

Question 8

The fastest means of communication within the work organization often operates outside of the organization's formal communication channels.

Accepted Answer

A) True 
 B)False

Question 9

Feedback is an essential part of all modes of communication because:

Accepted Answer

A)   all parties to a conversation and all recipients of a message are entitled to their turn
B)   it is needed to ensure that the intended message was received
C)   whether needed or not, it is the step that closes the communication loop
D)   None of these are correct

Question 10

The first need to be considered when planning a meeting is what persons of what qualifications should attend.

Accepted Answer

A) True 
 B)False

Question 11

The principal reason for keeping formal letter writing to a bare minimum is to avoid contributing to the overflow of paperwork experienced in health care.

Accepted Answer

A) True 
 B)False

Question 12

Information flows downward in an organization better than it flows upward in part because _______________.

Accepted Answer

A)   management controls most of the means of communication within the organization
B)   few employees feel they have anything worth communicating upward
C)   the majority of employees are readily receptive to whatever comes down from top management
D)   employees know that even if they say or ask nothing, management will anticipate their needs and communicate accordingly

Question 13

E-mail is an efficient means of communication because, unlike formal letter writing, editing and rewriting are unnecessary.

Accepted Answer

A) True 
 B)False

Question 14

The telephone will remain important in business communication because _________________.

Accepted Answer

A)   it has proven to be the most accurate means of interpersonal communication available
B)   it provides the opportunity for immediate feedback and response
C)   since the person on the other end of the line is not seen, irrelevant distractions are avoided
D)   it leaves no tell-tale record of what was said and how it was said

Question 15

One of the principal advantages of face-to-face communication is that the recipient of the message is exposed to nonverbal as well as verbal elements.

Accepted Answer

A) True 
 B)False

Exam 11: Communication: The Glue That Binds Us Together

One significant problem affecting interpersonal communication is the tendency of most people to believe they are better communicators than they really are.

When writing a business letter, it is recommended to make the same important statement two or three times in different words to ensure it is understood.

Distrust of various individuals within the chain of command can impede both upward and downward communication.

The means chosen for a particular communication are generally governed by all of the following except:

Communication may be improved by checking information through repetition with exactitude, paraphrasing, and/or asking for feedback.

The potentially strongest means of communication in business is the formal letter.

Which of the following is NOT one of the principal components of communication?

The fastest means of communication within the work organization often operates outside of the organization's formal communication channels.

Feedback is an essential part of all modes of communication because:

The first need to be considered when planning a meeting is what persons of what qualifications should attend.

The principal reason for keeping formal letter writing to a bare minimum is to avoid contributing to the overflow of paperwork experienced in health care.

Information flows downward in an organization better than it flows upward in part because _______________.

E-mail is an efficient means of communication because, unlike formal letter writing, editing and rewriting are unnecessary.

The telephone will remain important in business communication because _________________.

One of the principal advantages of face-to-face communication is that the recipient of the message is exposed to nonverbal as well as verbal elements.