According to Parasuraman, Zeithaml, and Berry, the Fourth "Gap" in Their

Multiple Choice

According to Parasuraman, Zeithaml, and Berry, the fourth "gap" in their service-quality model is the gap between

A) management perception and service-quality specification.
B) service delivery and external communications.
C) service-quality specifications and service delivery.
D) consumer expectation and management perception.
E) perceived service and expected service.