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    Exam 13: Designing and Managing Services
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    A Service Company Can Differentiate Itself on Three Levels
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A Service Company Can Differentiate Itself on Three Levels

Question 97

Question 97

Multiple Choice

A service company can differentiate itself on three levels. The first is reliability, the second is resilience, and the third is


A) employees.
B) assuredness.
C) teamwork.
D) innovativeness.
E) confidence.

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