Suppose You're a Salesperson for a Beer and Wine Distributor

Multiple Choice

Suppose you're a salesperson for a beer and wine distributor. One of your customers has just finished telling you they are unhappy because their last order contained several broken bottles. What should you do after expressing empathy and taking responsibility for the problem?

A) Offer the customer a discount on avoids next order.
B) Reimburse the customer for the broken bottles.
C) Ask the customer what he/she would like you to do.
D) Allow the customer to the vent.
E) Both a and to b