Question 1

Research suggests that grievors, relative to non-grievors, possess which of the following characteristics?

Accepted Answer

A)  female 
B)  well-educated 
C)  hold positive views of management 
D)  unskilled

Question 2

Which of the following is a common strike statistic reported by HRSDC?

Accepted Answer

A)  management overtime incurred 
B)  cost of lost production 
C)  person-days not worked 
D)  unresolved dispute days

Question 3

In an arbitration hearing, the union argues that an employee has a spotless work record. What is this an example of?

Accepted Answer

A)  culpability 
B)  remorse 
C)  provocation 
D)  mitigating factor

Question 4

What do international strike statistics tell us?

Accepted Answer

A)  It is easy to compare countries' strike activity. 
B)  Canada has relatively high lost time due to strikes. 
C)  The OECD keeps standardized strike statistics. 
D)  Strikes of 100 or more days are common.

Question 5

Management demonstrates that an employee was aware of job requirements, was capable of performing these requirements, and chose to do otherwise. What does this prove?

Accepted Answer

A)  employee is culpable 
B)  mitigating factors exist 
C)  violation of the collective agreement 
D)  alleged event took place

Question 6

Final-offer selection is a type of which of the following?

Accepted Answer

A)  grievance arbitration 
B)  interest arbitration 
C)  negotiation strategy 
D)  management sanction

Question 7

According to a recent OECD report, which country has the highest average number of working days lost due to strikes?

Accepted Answer

A)  Iceland 
B)  Italy 
C)  France 
D)  Canada

Question 8

On a global scale, Canada has one of the highest levels of strikes.

Accepted Answer

A) True 
 B)False

Question 9

Union members walked off the job immediately after they learned that management would no longer provide safety boots for free. This is an example of which cause of strikes?

Accepted Answer

A)  isolated groups 
B)  economic factors 
C)  intra-organizational factors 
D)  catalyst

Question 10

Which of the following is a formal complaint that a specific clause in the collective agreement has been violated?

Accepted Answer

A)  strike 
B)  complaint 
C)  grievance 
D)  appeal

Question 11

A recent newspaper article reported that a transit union went on strike because they believed that the management team was not being truthful about their inability to afford wage increases. Which strike theory explains this situation?

Accepted Answer

A)  total joint costs theory 
B)  asymmetric information theory 
C)  pay security theory 
D)  Hicks theory

Question 12

The union files a grievance regarding recent changes to overtime allocation rules. This is what type of grievance?

Accepted Answer

A)  action 
B)  group 
C)  individual 
D)  policy

Question 13

List three questions used in determining just cause in discharge arbitration cases.

Accepted Answer

The answer of List three questions used in determining just...

Question 14

In final-offer arbitration, the arbitrator must craft his/her own resolution to a grievance.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is an assumption of the accident theory of strikes?

Accepted Answer

A)  strikes result in errors 
B)  parties try to penalize each other 
C)  negotiators are rational 
D)  bargaining teams hide information

Question 16

A recent newspaper article reported that errors made by the chief negotiators at the bargaining table caused a healthcare strike. Which strike theory explains this situation?

Accepted Answer

A)  total joint costs theory 
B)  negotiator error theory 
C)  Hicks theory 
D)  asymmetric information theory

Question 17

A union argues that an arbitrator should reduce a sanction from termination to suspension in light of the employee's long and unblemished record of employment. What type of argument is this?

Accepted Answer

A)  just cause 
B)  nonculpable behaviour 
C)  mitigating factors 
D)  negotiations

Question 18

Which of the following is a final, binding third-party process used when there has been a violation of a collective agreement?

Accepted Answer

A)  interest arbitration 
B)  rights arbitration 
C)  public-sector arbitration 
D)  third-party arbitration

Question 19

Which of the following is a work stoppage initiated by a union?

Accepted Answer

A)  work to rule 
B)  lockout 
C)  strike 
D)  grievance

Question 20

Worker efforts to reduce productivity can be considered a type of strike.

Accepted Answer

A) True 
 B)False

Exam 9: Strikes and Dispute Resolution

Research suggests that grievors, relative to non-grievors, possess which of the following characteristics?

Which of the following is a common strike statistic reported by HRSDC?

In an arbitration hearing, the union argues that an employee has a spotless work record. What is this an example of?

What do international strike statistics tell us?

Management demonstrates that an employee was aware of job requirements, was capable of performing these requirements, and chose to do otherwise. What does this prove?

Final-offer selection is a type of which of the following?

According to a recent OECD report, which country has the highest average number of working days lost due to strikes?

On a global scale, Canada has one of the highest levels of strikes.

Union members walked off the job immediately after they learned that management would no longer provide safety boots for free. This is an example of which cause of strikes?

Which of the following is a formal complaint that a specific clause in the collective agreement has been violated?

A recent newspaper article reported that a transit union went on strike because they believed that the management team was not being truthful about their inability to afford wage increases. Which strike theory explains this situation?

The union files a grievance regarding recent changes to overtime allocation rules. This is what type of grievance?

List three questions used in determining just cause in discharge arbitration cases.

In final-offer arbitration, the arbitrator must craft his/her own resolution to a grievance.

Which of the following is an assumption of the accident theory of strikes?

A recent newspaper article reported that errors made by the chief negotiators at the bargaining table caused a healthcare strike. Which strike theory explains this situation?

A union argues that an arbitrator should reduce a sanction from termination to suspension in light of the employee's long and unblemished record of employment. What type of argument is this?

Which of the following is a final, binding third-party process used when there has been a violation of a collective agreement?

Which of the following is a work stoppage initiated by a union?

Worker efforts to reduce productivity can be considered a type of strike.