Question 1

Operations managers can analyse a company's operations using the 4 V's. What are these?

Accepted Answer

A)   Volume, value, variety, variation
B)   Variety, value, variability, viability
C)   Volume, variety, variation, variability
D)   Variety, variation, value, viability C

Question 2

The combination of production and service in an operation is often referred to as______________?

Accepted Answer

A)   Proservice
B)   Prosumption
C)   Self Service
D)   Servuction D

Question 3

What is meant by the hierarchy of an organization?

Accepted Answer

A)   The number of functions within the organization
B)   The number of different layers in the organization
C)   The number of departments within an organization
D)   The number of subsidiaries within an organization B

Question 4

What is an organization made up of a number of different businesses called?

Accepted Answer

A)   A conglomerate organization
B)   A functional organization
C)   A simple organization
D)   A divisional organization

Question 5

Operations management is simply defined as the _____________ and ___________ of the production of manufactured goods and delivery of services.

Accepted Answer

A)   Supply and demand
B)   Planning and organizing
C)   Capability and execution
D)   Specification and development

Question 6

What is the term used for an organization where there are few layers of management between the chief executive and the workforce?

Accepted Answer

A)   Tall structure
B)   Short structure
C)   Wide structure
D)   Flat structure

Question 7

Two of the 4 differences between services and manufactured products identified in the research of Sasser et al. (1978) are intangibility and simultaneity. What are the other two?

Accepted Answer

A)   Homogeneity and Flexibility
B)   Homogeneity and Perishability
C)   Heterogeneity and Perishability
D)   Heterogeneity and Flexibility

Question 8

What is the variability of a product or service?

Accepted Answer

A)   The extent to which its demand changes over time
B)   The extent to which it can be customized
C)   The extent to which the output changes over time
D)   The extent to which the product or service range changes

Question 9

Operations management is defined as the process which converts ________ into ________

Accepted Answer

A)   materials into products
B)   Energy into outputs
C)   Inputs into outputs
D)   Information into outputs

Question 10

What is meant by heterogeneity of a service?

Accepted Answer

A)   Service is always the same
B)   Service is always different
C)   Service is always in the same place
D)   Service is always in a different place

Exam 1: Introduction to Operations Management