Question 1

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

Accepted Answer

A) True 
 B)False

Question 2

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

Accepted Answer

A) True 
 B)False

Question 3

The final step to be managed in the change process is:

Accepted Answer

A)  freezing 
B)  implementation 
C)  intervention 
D)  planning change 
E)  envisioning change

Question 4

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

Accepted Answer

A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  A skunkwork 
E)  An investor

Question 5

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Accepted Answer

A) True 
 B)False

Question 6

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as entrepreneurship.

Accepted Answer

A) True 
 B)False

Question 7

There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

Accepted Answer

A)  Team building 
B)  Survey feedback 
C)  Intergroup activities 
D)  Process-Consultation activities 
E)  Symbolic management

Question 8

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education

Question 9

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

Accepted Answer

A)  organization change 
B)  organization development 
C)  people change 
D)  culture change 
E)  artifact change

Question 10

_____ symbolizes to all employees that the change is important for the organization.

Accepted Answer

The answer of _____ symbolizes to all employees that the...

Question 11

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Accepted Answer

A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change

Question 12

Describe the tactics for overcoming resistance to change.

Accepted Answer

The answer of Describe the tactics for overcoming resistance to...

Question 13

According to BusinessWeek and Boston Consulting Group, 72% of top executives reported that _____ is a top priority.

Accepted Answer

A)  planning 
B)  competition 
C)  organization 
D)  cooperation 
E)  innovation

Question 14

Which of the following is NOT a characteristic of a creative individual?

Accepted Answer

A)  Conceptual fluency 
B)  Undisciplined exploration 
C)  Persistence and focused approach 
D)  Authorization and dependent 
E)  All of these are characteristic of a creative individual

Question 15

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____.

Accepted Answer

A)  critic. 
B)  sponsor. 
C)  idea champion. 
D)  inventor. 
E)  bureaucrat.

Question 16

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Accepted Answer

A) True 
 B)False

Question 17

Innovation requires the coordination that occurs with the _____ .

Accepted Answer

A)  top-down approach 
B)  bottom-up approach 
C)  horizontal linkage model 
D)  time-based approach 
E)  vertical approach

Question 18

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____.

Accepted Answer

A)  exploration 
B)  cooperation 
C)  entrepreneurship 
D)  idea incubator 
E)  horizontal linkage

Question 19

Exploration is the aspect of product and technology innovation that involves creating mechanisms to make sure new ideas are carried forward, accepted, and implemented.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

Accepted Answer

A)  An idea champion 
B)  A sponsor 
C)  A new-venture team 
D)  An idea incubator 
E)  An inventor

Exam 11: Managing Change and Innovation

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

The final step to be managed in the change process is:

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as entrepreneurship.

There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

_____ symbolizes to all employees that the change is important for the organization.

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Describe the tactics for overcoming resistance to change.

According to BusinessWeek and Boston Consulting Group, 72% of top executives reported that _____ is a top priority.

Which of the following is NOT a characteristic of a creative individual?

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n) _____.

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Innovation requires the coordination that occurs with the _____ .

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____.

Exploration is the aspect of product and technology innovation that involves creating mechanisms to make sure new ideas are carried forward, accepted, and implemented.

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?