Question 1

_____ indicates a disparity between existing and desired performance levels.

Accepted Answer

A)  Environmental opportunity 
B)  Need for change 
C)  Behavioral occurrence 
D)  Critical incident 
E)  Organizational structural imbalance

Question 2

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

Accepted Answer

A)  Team building activities 
B)  Survey feedback activities 
C)  Intergroup activities 
D)  Process-consolidation activities 
E)  Symbiotic leadership activities

Question 3

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Accepted Answer

A) True 
 B)False

Question 4

Productive innovation refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

Accepted Answer

A) True 
 B)False

Question 5

Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified:

Accepted Answer

A)  a need for change. 
B)  a critical incident. 
C)  a behavioral occurrence. 
D)  an environmental opportunity. 
E)  a SWOT analysis.

Question 6

When trying to overcome the resistance for change, which approach is best suited when change is technical?

Accepted Answer

A)  Coercion 
B)  Top management support 
C)  Negotiation 
D)  Participation 
E)  Communication

Question 7

A change agent is an OD specialist who contracts with an organization to facilitate change.

Accepted Answer

A) True 
 B)False

Question 8

Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:

Accepted Answer

A)  force field analysis. 
B)  barrier analysis. 
C)  negotiation. 
D)  assessment of goals. 
E)  all of these.

Question 9

Which of the following is a change in the manner in which an organization does its work?

Accepted Answer

A)  Technology 
B)  Product 
C)  Entrepreneurship 
D)  Creativity 
E)  Incremental

Question 10

An open team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

Accepted Answer

A) True 
 B)False

Question 11

_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

Accepted Answer

A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change

Question 12

Name and briefly describe the four roles in championing an idea for organizational change.

Accepted Answer

The answer of Name and briefly describe the four roles...

Question 13

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of a(n)_____ .

Accepted Answer

A)  inventor. 
B)  idea champion. 
C)  sponsor. 
D)  critic. 
E)  an in-transition employee.

Question 14

_____ is NOT a type of current problem that organizational development can help address.

Accepted Answer

A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management

Question 15

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.

Accepted Answer

A) True 
 B)False

Question 16

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

Accepted Answer

A) True 
 B)False

Question 17

The _____ approach to change implementation should be used when users have power to resist.

Accepted Answer

A)  education 
B)  participation 
C)  coercion 
D)  top management support 
E)  domination

Question 18

Implementing change is often one of the most difficult aspects of organization management. Imagine that you are the CEO of a large corporation, and your legal advisors have just informed you that the federal government has passed a new law that will affect every employee's health care coverage. Using this example, write an essay discussing the forces that most likely spurred the organizational change and identifying some reasons why employees might resist this change.

Accepted Answer

The answer of Implementing change is often one of the...

Exam 11: Managing Change and Innovation

_____ indicates a disparity between existing and desired performance levels.

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Productive innovation refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified:

When trying to overcome the resistance for change, which approach is best suited when change is technical?

A change agent is an OD specialist who contracts with an organization to facilitate change.

Harvest International is anticipating changes in their production procedures. You have been assigned to identify potential barriers to the change and suggest solutions to these barriers. You would use:

Which of the following is a change in the manner in which an organization does its work?

An open team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

Name and briefly describe the four roles in championing an idea for organizational change.

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of a(n) _____ .

_____ is NOT a type of current problem that organizational development can help address.

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

The _____ approach to change implementation should be used when users have power to resist.