Question 1

The biggest beneficiaries of the Internet revolution have been

Accepted Answer

A)  companies selling online exclusively. 
B)  well-established companies who integrate the Internet into their current business. 
C)  companies that carry virtually no inventory. 
D)  start ups with links to major Web sites.

Question 2

A major justification for installing information technology is its capability for improving productivity.

Accepted Answer

A) True 
 B)False

Question 3

In terms of increasing productivity, information technology has made it easier for organizations to

Accepted Answer

A)  make their hierarchies steeper. 
B)  add more staff. 
C)  thin the number of employees. 
D)  charge more for commodities (basic products where the brand is not key).

Question 4

The main purpose of the dashboard for managers is to indicate when work processes are moving too slowly or too rapidly.

Accepted Answer

A) True 
 B)False

Question 5

Because such excellent software is now available, innovation is now less important to remain competitive.

Accepted Answer

A) True 
 B)False

Question 6

The point of an electronic employee self-service system is that employees

Accepted Answer

A)  carry out activities for themselves that required staff assistance in the past. 
B)  conduct their own performance appraisals. 
C)  prepare their own meals at lunchtime or other breaks. 
D)  type their own correspondence.

Question 7

A major purpose of social networking for business is

Accepted Answer

A)  to establish a means for people to connect to the company's brand. 
B)  to make new friends. 
C)  to locate old friends. 
D)  to form interest groups.

Question 8

A problem of considerable magnitude comes from the deterioration in customer service that sometimes accompanies information technology.

Accepted Answer

A) True 
 B)False

Question 9

One of the key reasons that the Internet enhances globalization is that

Accepted Answer

A)  computer components can be made inexpensively overseas. 
B)  music can be downloaded anywhere in the world. 
C)  rapid communication with business partners around the world is feasible. 
D)  you can download for free language translators from the Internet.

Question 10

A company involved in data mining probably wants to

Accepted Answer

A)  find new ways of squeezing profits out of old products. 
B)  outsource its IT function. 
C)  form a strategic alliance with a mining company. 
D)  make additional use of information already on hand.

Question 11

Computerized surveillance of workers has led many managers to establish new standards of work performance.

Accepted Answer

A) True 
 B)False

Question 12

E-commerce can bring about a challenge to sales volume even more quickly than with traditional marketing.

Accepted Answer

A) True 
 B)False

Question 13

Information technology gives more workers access to

Accepted Answer

A)  information for decision making. 
B)  strategic plans. 
C)  motivational concepts. 
D)  staffing concerns.

Question 14

A major purpose of a company intranet is to

Accepted Answer

A)  serve as a Web site for company use only. 
B)  keep customers informed of price changes. 
C)  monitor employee use of the Internet. 
D)  sell products and services by E-commerce.

Question 15

The difference between "bricks and clicks" refers to the difference between the old economy and the new economy.

Accepted Answer

A) True 
 B)False

Question 16

E-commerce has been a substantial asset to small enterprises because the Internet

Accepted Answer

A)  makes it easier for small businesses to compete with large firms. 
B)  has strong controls against fraud. 
C)  enables small firms to borrow money at very low cost. 
D)  grants more Web sites to small than larger firms.

Question 17

Among the potential advantages of voice recognition systems is that they will decrease the frequency of repetitive motion disorders among computer workers.

Accepted Answer

A) True 
 B)False

Question 18

Another important way in which information technology benefits managers is

Accepted Answer

A)  by allowing employees to serve themselves. 
B)  by not requiring managerial or staff assistance. 
C)  by requiring more staff assistance. 
D)  both a & b

Question 19

A widespread complaint is that information technology has produced many awkward customer-service systems.

Accepted Answer

A) True 
 B)False

Question 20

A major consequence of information technology on the daily work of managers is that they

Accepted Answer

A)  have more services from assistants than previously. 
B)  perform considerable clerical work that was done previously by assistants. 
C)  have many fewer messages to deal with. 
D)  spend much more time on the telephone.

Exam 14: Information Technology and E-Commerce

The biggest beneficiaries of the Internet revolution have been

A major justification for installing information technology is its capability for improving productivity.

In terms of increasing productivity, information technology has made it easier for organizations to

The main purpose of the dashboard for managers is to indicate when work processes are moving too slowly or too rapidly.

Because such excellent software is now available, innovation is now less important to remain competitive.

The point of an electronic employee self-service system is that employees

A major purpose of social networking for business is

A problem of considerable magnitude comes from the deterioration in customer service that sometimes accompanies information technology.

One of the key reasons that the Internet enhances globalization is that

A company involved in data mining probably wants to

Computerized surveillance of workers has led many managers to establish new standards of work performance.

E-commerce can bring about a challenge to sales volume even more quickly than with traditional marketing.

Information technology gives more workers access to

A major purpose of a company intranet is to

The difference between "bricks and clicks" refers to the difference between the old economy and the new economy.

E-commerce has been a substantial asset to small enterprises because the Internet

Among the potential advantages of voice recognition systems is that they will decrease the frequency of repetitive motion disorders among computer workers.

Another important way in which information technology benefits managers is

A widespread complaint is that information technology has produced many awkward customer-service systems.

A major consequence of information technology on the daily work of managers is that they