Question 1

Knowledge management solutions consist of both KM processes and systems.

Accepted Answer

A) True 
 B)False

Question 2

What are the technologies that enable each of the seven KM subprocesses?

Accepted Answer

The answer of What are the technologies that enable each...

Question 3

Which of the following is not an example of a KM mechanism?

Accepted Answer

A) OJT (On the Job Training). 
B) Hiring a CKO (Chief Knowledge Officer). 
C) Face-to-face meetings. 
D) Employee rotation across departments. 
E) None of the above.

Question 4

As an IT manager for the XYZ company, you are placed in charge of the development of a new CRM (Customer Relationship Management) system to be used by your sales people when interacting with customers. You organize a development team from IT, accounting, and sales. Discuss the importance of the various KM processes and subprocesses on the design of an effective CRM system.

Accepted Answer

The answer of As an IT manager for the XYZ...

Question 5

Routines and directions do not involve the actual transfer of knowledge.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a subprocess that facilitates one of the KM processes?

Accepted Answer

A) Combination. 
B) Exchange. 
C) Internalization. 
D) Management. 
E) Routines.

Question 7

The unavoidable forms utilized by Viant to capture employee knowledge is an example of internalization.

Accepted Answer

A) True 
 B)False

Question 8

Why Should Organizations Use A Combination Of The Four Types Of KM Processes And Systems?

Accepted Answer

The answer of Why Should Organizations Use A Combination Of...

Question 9

Exchange deals with the sharing of tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 10

KM technologies are the integration of KM systems and KM mechanisms.

Accepted Answer

A) True 
 B)False

Question 11

Combination can used for both knowledge discovery and knowledge capture.

Accepted Answer

A) True 
 B)False

Question 12

Knowledge discovery is the development of new knowledge from data and information or from __________.

Accepted Answer

A) the synthesis of prior knowledge 
B) capturing tacit knowledge from people 
C) applying knowledge in new ways 
D) sharing knowledge effectively 
E) data warehouses

Question 13

______________ facilities knowledge sharing but reduces attention to knowledge creation

Accepted Answer

A) Knowledge Capture 
B) Organization culture 
C) Common knowledge 
D) IT infrastructure 
E) Organization structure

Question 14

Which of the following is not true regarding the process of knowledge sharing?

Accepted Answer

A) Sharing may take place across individuals or groups. 
B) The recipient must understand the shared knowledge well enough to act on it. 
C) Knowledge sharing requires an effective telecommunications infrastructure. 
D) Sharing may take place across departments or organizations. 
E) What is shared must be knowledge and not recommendations based on knowledge.

Question 15

What are the major recommendations regarding the management of KM processes and systems?

Accepted Answer

The answer of What are the major recommendations regarding the...

Question 16

KM mechanisms enable knowledge capture by facilitating externalization or internalization.

Accepted Answer

A) True 
 B)False

Question 17

The integration of multiple streams for the creation of new knowledge occurs through the mechanism of ______________

Accepted Answer

A) Combination 
B) Socialization 
C) Internalization 
D) Externalization 
E) Direction

Question 18

Socialization subprocess has the same purpose for both knowledge discovery and knowledge sharing.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following subprocesses support two KM processes?

Accepted Answer

A) Socialization 
B) Combination 
C) Externalization 
D) Internalization 
E) All of the above.

Question 20

Externalization is the conversion of tacit knowledge into explicit form.

Accepted Answer

A) True 
 B)False

Exam 4: Knowledge Management Solutions: Processes and Systems

Knowledge management solutions consist of both KM processes and systems.

What are the technologies that enable each of the seven KM subprocesses?

Which of the following is not an example of a KM mechanism?

Routines and directions do not involve the actual transfer of knowledge.

Which of the following is not a subprocess that facilitates one of the KM processes?

The unavoidable forms utilized by Viant to capture employee knowledge is an example of internalization.

Why Should Organizations Use A Combination Of The Four Types Of KM Processes And Systems?

Exchange deals with the sharing of tacit knowledge.

KM technologies are the integration of KM systems and KM mechanisms.

Combination can used for both knowledge discovery and knowledge capture.

Knowledge discovery is the development of new knowledge from data and information or from __________.

______________ facilities knowledge sharing but reduces attention to knowledge creation

Which of the following is not true regarding the process of knowledge sharing?

What are the major recommendations regarding the management of KM processes and systems?

KM mechanisms enable knowledge capture by facilitating externalization or internalization.

The integration of multiple streams for the creation of new knowledge occurs through the mechanism of ______________

Socialization subprocess has the same purpose for both knowledge discovery and knowledge sharing.

Which of the following subprocesses support two KM processes?

Externalization is the conversion of tacit knowledge into explicit form.