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    Exam 3: Work Values Attitudes and Moods and Emotions
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    An Otherwise Cheerful Employee Has Just Been Berated by a Customer
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An Otherwise Cheerful Employee Has Just Been Berated by a Customer

Question 124

Question 124

Multiple Choice

An otherwise cheerful employee has just been berated by a customer. This will MOST likely affect the employee's ________.


A) values
B) ethics
C) emotions
D) attitudes

Correct Answer:

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