A Fast Food Restaurant Hired an Outside Consultant to Help

Multiple Choice

A fast food restaurant hired an outside consultant to help improve worker performance. The expert found that various managers were very condescending with employees and this negatively affected their motivation and performance. The BEST technique for the restaurant to use in order to help managers better their interaction with other employees is ________.

A) process consultation
B) team building
C) reengineering
D) restructuring