Randi Has Identified How the Sales Figures in Her Company

Multiple Choice

Randi has identified how the sales figures in her company have been under the estimates for the past five quarters. This has led her to redesign how her sales team attempts to balance starting new accounts with efforts to increase current accounts. She has recently given bonuses to persons who opened the most new accounts in the past two quarters. Her ideas for change most closely follow _______________.

A) Chris Argyris
B) Kurt Lewin
C) Hugo Munsterberg
D) Mary Parker Follet