During Change Processes, It Is Not Uncommon for Organizational Members

Multiple Choice

During change processes, it is not uncommon for organizational members to become overloaded with information and to have work processes disrupted. What do researchers like Herold and his colleagues (2008) recommend for dealing with this?

A) avoiding change interventions except when necessary for the survival of the organization
B) delegating employees to be "change targets" to absorb the rapid exchange of information and day-to-day adjustments and thus protect the organization
C) force all employees to work additional hours to learn the new information and processes as quickly as possible to protect the organization
D) generate anonymous and confidential mechanisms for employees to criticize the change and thus improve the overall change process