Question 1

Which of the following is not a method mentioned in the text for employers to combat their inability to recruit and/or retain the most qualified job candidates?

Accepted Answer

A)   To be aware of the potential loss of revenue and the extra time spent on recruiting efforts
B)   To engage in renewed efforts to develop new, effective techniques to combat contemporary racial bias
C)   To rely on their human resources department to monitor the diversity of its employees
D)   To provide diversity intelligence (DQ)  training for all employees C

Question 2

Which of the following is considered one of the many global economic implications that arise from linguistic profiling?

Accepted Answer

A)   Cultural awareness
B)   Individual insecurity regarding job security
C)   Increased productivity
D)   Increased global/economic activity B

Question 3

What is the thread that links people together within and across organizations?

Accepted Answer

A)   Communication
B)   Workplace diversity
C)   Work ethic
D)   Job satisfaction A

Question 4

What is the best, most simple way to avoid linguistic profiling in technological terms?

Accepted Answer

A)   Teaching online courses
B)   Binary language, as used in social media settings
C)   Providing customer service via online websites rather than phone conversations
D)   Only providing face-to-face interactions with people

Question 5

Which of the following is not considered a definition of linguistic profiling?

Accepted Answer

A)   Auditory cues that may be used to identify an individual
B)   Inferences about where a speaker is from, whether he/she is male or female, or whether he/she is native born to the United States
C)   Determining a person's native country based on what language they are speaking
D)   The use of speech characteristics to identify a speaker's race or ethnicity, religion, or social class, typically resulting in the denial of a specific opportunity or service

Question 6

Which of the following does an organization lose when an individual is insecure regarding their job security?

Accepted Answer

A)   Productivity
B)   Employee loyalty
C)   Cultural cohesiveness
D)   All of the above

Question 7

Which of the following best demonstrates the relationship between cultural isolation in the workplace and job performance?

Accepted Answer

A)   As cultural isolation increases, job performance decreases.
B)   As cultural isolation decreases, job performance decreases.
C)   As cultural isolation increases, job performance increases.
D)   As cultural isolation decreases, job performance increases.

Question 8

Stereotyping and discrimination on the basis of foreign accent can occur in which of the following settings?

Accepted Answer

A)   The workplace
B)   Academic institutions
C)   Neither A. nor B.
D)   Both A. and B.

Question 9

What factors contribute to a reduction in team/group effectiveness within the workplace pertaining to linguistic profiling?

Accepted Answer

A)   Discrimination against members because of dialect or accent
B)   Unconscious and unintentional biases triggered by subtle cues such as an ethnic accent
C)   Preconceived judgments or stereotypes regarding one's race and ethnicity
D)   All of the above

Question 10

In what ways does the use of linguistic profiling contribute to the hindering of global economic activity?

Accepted Answer

A)   By selecting candidates for positions based solely on their performance
B)   By maintaining the use of linguistic profiling, whether conscious or not
C)   By considering what an individual can do to enhance the growth of an organization
D)   By facilitating language tolerance and inclusion within the workplace

Exam 11: Linguistic Profiling in the Workforce