Which of the Following Is True of Business Process Changes

Multiple Choice

Which of the following is true of business process changes?

A) Business process change should not be carried out during a phase of entropy.
B) Business process change requires a careful blend of top-down and bottom-up involvement.
C) Centralization must be adopted by the top management for the business process change to be successful.
D) Employee participation should be minimal during a business process change.
E) Successful business process change is not accompanied by a sense of urgency.