Question 1

In the public sector we should manage our own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of ______.

Accepted Answer

A)  consultative approach 
B)  democratic governance 
C)  leadership 
D)  capitalism

Question 2

The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.

Accepted Answer

A) True 
 B)False

Question 3

If productivity is the key that propels an organization into profitability, why is it that in the new public service, we should value people and not just productivity?

Accepted Answer

The answer of If productivity is the key that propels...

Question 4

The goal to not find quick solutions driven by individual choices is a component of which of the following tenets of new public service?

Accepted Answer

A)  The public interest is the aim, not the by-product. 
B)  Serve citizens, not customers. 
C)  Value citizenship and public service above entrepreneurship. 
D)  Accountability is not simple.

Question 5

How can one manage his or her own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation, communication, and leadership strategies, among other things, in your discussion.

Accepted Answer

The answer of How can one manage his or her...

Question 6

What is the importance of valuing citizenship and public service above entrepreneurship?

Accepted Answer

The answer of What is the importance of valuing citizenship...

Question 7

According to the text, it is imperative that public and nonprofit administrations ______.

Accepted Answer

A)  become culturally competent 
B)  try to maximize profits 
C)  address conflicts within the organization 
D)  attend trainings on how to improve work environments

Question 8

Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.

Accepted Answer

A) True 
 B)False

Question 9

Public administrators should see themselves as public ______.

Accepted Answer

A)  guardians 
B)  angels 
C)  leaders 
D)  entrepreneurs

Question 10

All of the following were identified as central issues in organizational behavior in this chapter EXCEPT for ______.

Accepted Answer

A)  ethics 
B)  cultural competence 
C)  new public service 
D)  trainings and procedures

Question 11

Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

Accepted Answer

A) True 
 B)False

Question 12

Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ______.

Accepted Answer

A)  democracy 
B)  management systems 
C)  constitution 
D)  goals

Question 13

In the new public service, the notion that solving problems requires citizens and communities be engaged in implementing policies is an example of ______.

Accepted Answer

A)  thinking strategically and acting democratically 
B)  serving citizens, not customers 
C)  serving rather than steering 
D)  valuing people, not just productivity

Question 14

The public service should discourage creating processes and arenas in which citizens can engage with one another.

Accepted Answer

A) True 
 B)False

Question 15

Nonprofits are often thought of solely in terms of providing programs and charitable services.

Accepted Answer

A) True 
 B)False

Exam 14: Managing Behavior in the Public Interest

In the public sector we should manage our own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of ______.

The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.

If productivity is the key that propels an organization into profitability, why is it that in the new public service, we should value people and not just productivity?

The goal to not find quick solutions driven by individual choices is a component of which of the following tenets of new public service?

How can one manage his or her own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation, communication, and leadership strategies, among other things, in your discussion.

What is the importance of valuing citizenship and public service above entrepreneurship?

According to the text, it is imperative that public and nonprofit administrations ______.

Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.

Public administrators should see themselves as public ______.

All of the following were identified as central issues in organizational behavior in this chapter EXCEPT for ______.

Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ______.

In the new public service, the notion that solving problems requires citizens and communities be engaged in implementing policies is an example of ______.

The public service should discourage creating processes and arenas in which citizens can engage with one another.

Nonprofits are often thought of solely in terms of providing programs and charitable services.