Question 1

Outcomes appraisal focuses on the future and can elicit emotions like hopefulness or anxiety.

Accepted Answer

A) True 
 B)False

Question 2

Emotional reactance means the type of deep personal interest that evokes strongly felt feelings simply from the thoughts or behavior associated with some object or activity.

Accepted Answer

A) True 
 B)False

Question 3

Self-report measures of emotion usually require consumers to recall their affect state from a recent experience or to state the affect they are feeling at a given point in time.

Accepted Answer

A) True 
 B)False

Question 4

Mood-congruent judgments are evaluations in which the value of a target is influenced in a consistent way by one's mood.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following describes the situation in which consumers remember information better when the mood they are currently in matches the mood they were in when originally exposed to the information?

Accepted Answer

A)  autobiographical memory 
B)  nostalgia 
C)  emotional contagion 
D)  emotional expressiveness 
E)  mood-congruent recall

Question 6

Nostalgia is characterized by a yearning of the past motivated by the belief that previous times were somehow more pleasant.

Accepted Answer

A) True 
 B)False

Question 7

Which need represents basic survival needs for things such as food and drink?

Accepted Answer

A)  self-actualization 
B)  esteem 
C)  physiological 
D)  safety and security 
E)  belongingness and love

Question 8

Most consumers have vivid memories of meaningful events in their lives. These are called _____.

Accepted Answer

A)  emotional memories 
B)  self-actualization memories 
C)  autobiographical memories 
D)  mood-congruent memories 
E)  nostalgic memories

Question 9

Specific emotions that result from some evaluation or reflection of one's own behavior, including pride, shame, guilt, and embarrassment, are called _____.

Accepted Answer

A)  self-conscious emotions 
B)  autobiographical emotions 
C)  contagion emotions 
D)  laborious emotions 
E)  internalized emotions

Question 10

PANAS and PAD are examples of _____ measures of consumer emotions.

Accepted Answer

A)  autonomic 
B)  introspective 
C)  physiological 
D)  self-report 
E)  biological

Question 11

Which theory describes consumers as addressing a finite set of prioritized needs from physiological, safety and security, belongingness and love, esteem, to self-actualization?

Accepted Answer

A)  Skinners' classical conditioning 
B)  Maslow's hierarchy of needs 
C)  Operant conditioning 
D)  Utilitarian/Hedonic theory of needs 
E)  Equity theory

Question 12

Which of the following represents the degree of personal relevance a consumer finds in pursuing value from a given consumption act?

Accepted Answer

A)  consumer moderation 
B)  product involvement 
C)  emotional involvement 
D)  product enthusiasm 
E)  consumer involvement

Question 13

All of the following are types of involvement EXCEPT _____.

Accepted Answer

A)  product involvement 
B)  shopping involvement 
C)  utilitarian involvement 
D)  situational involvement 
E)  enduring involvement

Question 14

A school guidance counselor is the organizer for a school trip that can only accommodate 10 students, and she is trying to determine how to select the students that will get to go in a manner that is fair for all those applying. Which type of cognitive appraisal is the counselor using?

Accepted Answer

A)  anticipation appraisal 
B)  agency appraisal 
C)  equity appraisal 
D)  outcomes appraisal 
E)  fairness appraisal

Question 15

Going to a trendy, new restaurant is most likely driven by hedonic motivations.

Accepted Answer

A) True 
 B)False

Question 16

Danny woke up kind of grumpy one morning and was snapping at the people around him. Fortunately, he didn't stay like that all day and ended having a pretty good day and got along with everyone. Which of the following likely influenced Danny's behavior?

Accepted Answer

A)  equity appraisal 
B)  congruity 
C)  PANAS 
D)  involvement 
E)  mood

Question 17

Explain how motivation drives human behavior and describe the two key groups of behaviors around which human motivations are oriented.

Accepted Answer

The answer of Explain how motivation drives human behavior and...

Question 18

Keely was so engrossed in her book that she didn't realize that five hours had passed. What term is used to represent Keely's high emotional involvement in which she is engrossed in reading the book?

Accepted Answer

A)  emotional involvement 
B)  flow 
C)  bipolar 
D)  emotional contagion 
E)  emotional labor

Question 19

Secondary motivation involves a desire to experience something personally gratifying.

Accepted Answer

A) True 
 B)False

Question 20

Discuss the ways in which consumer emotions can be measured without the consumer self-reporting their emotions. What are these types of measured called, and what are the strengths and weaknesses of these types of measures?

Accepted Answer

The answer of Discuss the ways in which consumer emotions...

Exam 5: Motivation and Emotion: Driving Consumer Behavior

Outcomes appraisal focuses on the future and can elicit emotions like hopefulness or anxiety.

Emotional reactance means the type of deep personal interest that evokes strongly felt feelings simply from the thoughts or behavior associated with some object or activity.

Self-report measures of emotion usually require consumers to recall their affect state from a recent experience or to state the affect they are feeling at a given point in time.

Mood-congruent judgments are evaluations in which the value of a target is influenced in a consistent way by one's mood.

Which of the following describes the situation in which consumers remember information better when the mood they are currently in matches the mood they were in when originally exposed to the information?

Nostalgia is characterized by a yearning of the past motivated by the belief that previous times were somehow more pleasant.

Which need represents basic survival needs for things such as food and drink?

Most consumers have vivid memories of meaningful events in their lives. These are called _____.

Specific emotions that result from some evaluation or reflection of one's own behavior, including pride, shame, guilt, and embarrassment, are called _____.

PANAS and PAD are examples of _____ measures of consumer emotions.

Which theory describes consumers as addressing a finite set of prioritized needs from physiological, safety and security, belongingness and love, esteem, to self-actualization?

Which of the following represents the degree of personal relevance a consumer finds in pursuing value from a given consumption act?

All of the following are types of involvement EXCEPT _____.

A school guidance counselor is the organizer for a school trip that can only accommodate 10 students, and she is trying to determine how to select the students that will get to go in a manner that is fair for all those applying. Which type of cognitive appraisal is the counselor using?

Going to a trendy, new restaurant is most likely driven by hedonic motivations.

Danny woke up kind of grumpy one morning and was snapping at the people around him. Fortunately, he didn't stay like that all day and ended having a pretty good day and got along with everyone. Which of the following likely influenced Danny's behavior?

Explain how motivation drives human behavior and describe the two key groups of behaviors around which human motivations are oriented.

Keely was so engrossed in her book that she didn't realize that five hours had passed. What term is used to represent Keely's high emotional involvement in which she is engrossed in reading the book?

Secondary motivation involves a desire to experience something personally gratifying.

Discuss the ways in which consumer emotions can be measured without the consumer self-reporting their emotions. What are these types of measured called, and what are the strengths and weaknesses of these types of measures?