Question 1

John is energetic and engaged at work, his commitment is a plus in many ways. At the same time, he sometimes has difficulty compromising and getting along with others. Which type of follower is he?

Accepted Answer

A)   activist
B)   diehard
C)   participant
D)   isolate A

Question 2

Spreading malicious ______ about others can mark you as untrustworthy and can damage team spirit.

Accepted Answer

gossip

Question 3

Matching
-influence based on your official position

Accepted Answer

A)   coercive power
B)   connection power
C)   legitimate power
D)   referent power
E)   power C

Question 4

Matching
-Threatening or imposing unpleasant consequences on others.

Accepted Answer

A)   coercive power
B)   connection power
C)   legitimate power
D)   referent power
E)   power

Question 5

Matching
-influence over others' thoughts or actions

Accepted Answer

A)   coercive power
B)   connection power
C)   legitimate power
D)   referent power
E)   power

Question 6

Networking involves ________.

Accepted Answer

A)   meeting people
B)   finding a job
C)   mentoring people
D)   giving advice

Question 7

If you accidentally say or do something unprofessional at work like passing gas in a meeting or calling a co-worker by the wrong name (it happens!), how should you handle the situation?

Accepted Answer

A)   Ignore the gaffe and hope they didn't notice
B)   panic and leave work early
C)   quit your job because your reputation is ruined
D)   don't panic, acknowledge the gaffe, apologize, and return to life as usual

Question 8

Scott "Googled" himself and found another person with his exact first and last name had committed several crimes in the area. What can Scott do to ensure that future employers don't mistake him for the other person?

Accepted Answer

A)   He could alert future employers by including the information about the other person on his resume.
B)   He could distinguish himself by including a middle name or initial online and on his resume.
C)   He could ask the managers of the websites to remove information about the other person.
D)   He could be on his best public behavior and hope that future employers don't find out about the other person's crimes.

Question 9

Telling an insensitive joke at work can not only be hurtful to others, it can result in

Accepted Answer

A)   authoritarianism
B)   referent power
C)   reprimand, dismissal, or even a lawsuit
D)   professional embarrassment

Question 10

What is true about interviewing on the phone or video?

Accepted Answer

A)   Practicing is the best way to ensure you are prepared for glitches.
B)   Using a laptop camera is better than using a phone or other device.
C)   Since you are at home, you just need to dress professionally from the waist up.
D)   If you are offered a phone interview, you should ask for an in-person interview instead.

Question 11

No matter what form interview questions take, the "question behind the question" is

Accepted Answer

A)   "What can you do for this organization?"
B)   "Were you happy in your previous jobs?"
C)   "Are you qualified to work in the U.S.?"
D)   "What is your greatest weakness?"

Question 12

Interview questions must be related to what the U.S. government's ______________________ calls bona fide occupational qualifications.

Accepted Answer

A)   Young Professional Affairs Council
B)   Better Business Bureau
C)   Equal Employment Opportunity Commission
D)   Federal Employees' Compensation Act

Question 13

Which communication network pattern has group members frequently meeting and sharing information with one another.

Accepted Answer

A)   wheel network
B)   all-channel network
C)   chain network
D)   circle network

Question 14

People with legitimate power are said to be ___________ leaders, meaning that power comes from the names of their titles.

Accepted Answer

The answer of People with legitimate power are said to...

Question 15

A structured meeting in which a person seeks answers from someone whose knowledge can help them succeed is

Accepted Answer

A)   a job interview
B)   selection interview
C)   an informational interview
D)   an informative speech act

Question 16

A kind of graphic which shows the number and complexity of interactions which can occur in an organizational culture is called a(n) __________.

Accepted Answer

The answer of A kind of graphic which shows the...

Question 17

Which type of power comes from a member's ability to develop relationships that help the group reach its goal?

Accepted Answer

A)   Referent
B)   Expert
C)   Reward
D)   Connection

Question 18

A good __________ provides a snapshot of your professional strengths and achievements and how to contact you.

Accepted Answer

The answer of A good __________ provides a snapshot of...

Question 19

A formal meeting (in person or via communication technology) to evaluate a candidate for a job or other opportunity is called a(n) __________ interview.

Accepted Answer

The answer of A formal meeting (in person or via...

Question 20

_____________ (also called socialization) is the process of adapting to a culture.

Accepted Answer

The answer of _____________ (also called socialization) is the process...

Exam 10: Solving Problems in Groups and Teams