Question 1

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

Accepted Answer

A)   steps for obtaining top-level management support
B)   steps for using the applications to accomplish the activities in various processes
C)   procedures to deal with employee resistance to the new system
D)   procedures to prepare for organizational changes while implementing ERP solutions B

Question 2

Describe the two categories of ERP training.

Accepted Answer

ERP vendors have developed training curricula and numerous classes because of the complexity and difficulty of implementing and using ERP solutions.ERP training falls into two broad categories.The first category is training about how to implement the ERP solution.This training includes topics such as obtaining top-level management support, preparing the organization for change, and dealing with the inevitable resistance that develops when people are asked to perform work in new ways.The second category is training on how to use the ERP application software.

Question 3

Which of the following is a characteristic of an inter-enterprise information system?

Accepted Answer

A)   Its problem solutions affect multiple organizations.
B)   It is flexible and easily adaptable to organizational changes.
C)   It increases data duplication among departments.
D)   It does not require users to have any formal training. A

Question 4

Structured processes are standardized processes that involve day-to-day operations.

Accepted Answer

A) True 
 B)False

Question 5

________ refers to a person's belief that he or she can be successful at his or her job.

Accepted Answer

A)   Self-appraisal
B)   Self-actualization
C)   Self-efficacy
D)   Self-elevation

Question 6

List the functions of enterprise application integration (EAI).

Accepted Answer

The answer of List the functions of enterprise application integration...

Question 7

Industry-specific solutions contain program and database configuration files but not the process blueprints that apply to ERP implementations in specific industries.

Accepted Answer

A) True 
 B)False

Question 8

The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

Accepted Answer

A)   database transactions
B)   stored procedures
C)   transaction logs
D)   process blueprints

Question 9

The primary purpose of an ERP system is integration.

Accepted Answer

A) True 
 B)False

Question 10

The structure of a process has no bearing on its efficiency.

Accepted Answer

A) True 
 B)False

Question 11

Explain the nature of the database component of an ERP solution.

Accepted Answer

The answer of Explain the nature of the database component...

Question 12

Carla, a restaurateur who is new to the field, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Accepted Answer

A)   Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns.
B)   Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns.
C)   Carla should support strategic and less structured managerial decisions to ensure that standardization occurs.
D)   Carla should support less specific and fluid managerial decisions to ensure that standardization occurs.

Question 13

Which of the following statements about enterprise information systems is True?

Accepted Answer

A)   The procedures are understood within the group but not documented.
B)   They do not require users to have any formal training.
C)   They are very difficult to change.
D)   They support 10 to 100 users.

Question 14

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Accepted Answer

The answer of What are the two dimensions of process...

Question 15

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

Accepted Answer

A) True 
 B)False

Question 16

Define enterprise information systems and describe their characteristics.

Accepted Answer

The answer of Define enterprise information systems and describe their...

Question 17

Joseph wishes to increase the operational efficiency of his new startup. In order to achieve this, what should Joseph do?

Accepted Answer

A)   Joseph should use integrated data stored in his firm's central database to analyze its day-to-day activities.
B)   Joseph should avoid analyzing his firm's distribution systems as they do not play a role in the firm's daily activities.
C)   If Joseph plans to support formally defined and documented activities in his firm, he should use a dynamic planning system over a structured planning system.
D)   If Joseph plans to include less specific and fluid activities in his firm, he should use a structured planning system over a dynamic planning system.

Question 18

An ERP solution does not include ________.

Accepted Answer

A)   a database design
B)   the company's operational data
C)   initial configuration data
D)   stored procedures

Question 19

Dynamic processes support operational activities.

Accepted Answer

A) True 
 B)False

Question 20

Information systems improve process quality by ________.

Accepted Answer

A)   duplicating data
B)   entirely replacing human activity
C)   changing the work culture
D)   controlling process flow

Exam 7: Processes, Organizations, and Information Systems

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

Describe the two categories of ERP training.

Which of the following is a characteristic of an inter-enterprise information system?

Structured processes are standardized processes that involve day-to-day operations.

________ refers to a person's belief that he or she can be successful at his or her job.

List the functions of enterprise application integration (EAI).

Industry-specific solutions contain program and database configuration files but not the process blueprints that apply to ERP implementations in specific industries.

The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.

The primary purpose of an ERP system is integration.

The structure of a process has no bearing on its efficiency.

Explain the nature of the database component of an ERP solution.

Carla, a restaurateur who is new to the field, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Which of the following statements about enterprise information systems is True?

What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?

Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.

Define enterprise information systems and describe their characteristics.

Joseph wishes to increase the operational efficiency of his new startup. In order to achieve this, what should Joseph do?

An ERP solution does not include ________.

Dynamic processes support operational activities.

Information systems improve process quality by ________.