When Writing Difficult Messages That Have an Emotional Impact on Your

Multiple Choice

When writing difficult messages that have an emotional impact on your readers, it is always a good idea to…

A) Allow yourself more time to compose and design the message.
B) Anticipate the emotional impact of messages that will convey negative or disappointing news.
C) Save the draft, and then let it sit for a while. Later, read the message aloud to check for clarity and courtesy.
D) All of the above.