Multiple Choice
You are working on a system issue at a client's site and notice that the resolution is taking you longer than you anticipated. As a result, you know you will be late to your next appointment. What is the best way to deal with this situation?
A) Continue working on this issue. You'll get to the next client when you get there.
B) Tell the client at your current site that the issue is more in depth than you anticipated and offer to return after hours.
C) Call your next appointment and tell them you are running behind while fixing another issue and offering to reschedule if they wish.
D) Tell the client at your current site that the issue is more in depth than you anticipated and they will need to schedule another day to have it resolved.
Correct Answer:

Verified
Correct Answer:
Verified
Q26: Which of the following cannot be thrown
Q27: Which of the following factors contributes to
Q28: The fan on a desktop computer's power
Q29: What is the proper procedure for fixing
Q30: A user calls you complaining of an
Q31: A user calls you at the helpdesk
Q32: A new maintenance worker sends a support
Q33: The following are all ESD prevention measures,
Q35: You have several home office visits scheduled
Q36: The morning after a facilities crew cleans