You Have Several Home Office Visits Scheduled for the Day

Multiple Choice

You have several home office visits scheduled for the day. Midway through your appointments you encounter an issue that will take longer to repair than expected and you are already running late for the next appointment. What should you do?

A) Tell the current customer you have to go and will call later.
B) Finish the current job and call the next customer to reschedule for tomorrow; keep the rest of the later appointments.
C) Finish the current job but immediately call the next customer, explain you will be late, and when you estimate you will arrive.
D) Tell the current customer you will come back tomorrow and get to the next customer.