A User Calls You Complaining of an Issue with His

Multiple Choice

A user calls you complaining of an issue with his computer. How would you gather more information to get to the bottom of the problem?

A) Ask open-ended questions that allow the customer to describe the issue in their own words.
B) Ask close-ended questions that limit responses to ones that will be most useful to you.
C) Ask leading questions to assist the customer in describing their issue.
D) Provide situations and examples to give the customer a starting point.