Question 1

Your manager's nepotism drives you crazy. He's showed preference for his family members in hiring, scheduling, and even raises. This is in clear violation of __________, one of the five principles of bureaucracy.

Accepted Answer

A)   non-discrimination
B)   fairness above all
C)   equal treatment of all employees
D)   employment as career
E)   interaction C

Question 2

William knows everything about everybody at work, especially who's seeing whom when away from work. He uses his breaks to make sure that everyone else knows, too. He is a prime practitioner of ________ water cooler communication.

Accepted Answer

A)   horizontal
B)   inward
C)   outward
D)   cluster
E)   radiating C

Question 3

An often overlooked stage of organizational assimilation, the _________ stage, occurs when people leave an organization, either through movement from one part of the organization to another or by leaving altogether.

Accepted Answer

A)   anticipatory socialization
B)   organizational entry
C)   assimilation
D)   social leaving
E)   disengagement and exit E

Question 4

Jeremy has been with the company 47 years. He knows where all the skeletons are buried, what's made the company great in good times and what's brought it down in bad times. Everybody, bosses and workers, listens to him and knows that he can be trusted to call upon the business's history, values, and beliefs to make sense of any situation. Jeremy is a ____________ of his organization's cultural network.

Accepted Answer

A)   whisperer
B)   priest
C)   gossiper
D)   whistleblower
E)   barker

Question 5

Briefly explain the value of globalization and intercultural communication in the workplace. What are some of the benefits it brings to an organization?

Accepted Answer

The answer of Briefly explain the value of globalization and...

Question 6

Your office has established a clear set of policies and protocols for how it should run during the summer holidays when staffing is light. But despite its clarity and fairness it hasn't worked out because Seth and Martha simply will not meet its very simple reporting requirements. This bit of bureaucratic failure happened because _______.

Accepted Answer

A)   your organization is an open system
B)   your organization had trouble adapting to the non-routine
C)   humans are fallible
D)   morale is horrible
E)   people did not consult the rule book

Question 7

________________ is the process by which individuals become integrated into the culture of an organization.

Accepted Answer

A)   Organizational acclimatization
B)   Organizational enculturation
C)   Organizational assimilation
D)   Anticipatory socialization
E)   Social assimilation

Question 8

An organization's ________ reveal and celebrate its values and recognize the actions of employees who best personify those values in action.

Accepted Answer

A)   beliefs
B)   history
C)   rituals and ceremonies
D)   stories
E)   ledger books

Question 9

Edgar Schein saw an organization's culture as operating at three fundamental levels, often using an iceberg to model his idea. The top of the iceberg consists of observable artifacts, the second level, just below the water line, is espoused values, and well below the water line is ____________.

Accepted Answer

A)   the grapevine
B)   fairness above all
C)   organizational sensemaking
D)   adherence to the rule book
E)   underlying assumptions

Question 10

The bicycle manufacturer you work for employs engineers, designers, sales representatives, marketing professionals, lobbyists, and safety experts, among others. In addition to communicating internally to make sure you produce the best, most attractive, and safest bike available, these people must also have external interactions, rendering this organization __________.

Accepted Answer

A)   an open system
B)   hopelessly mired in bureaucracy
C)   a closed system
D)   a profit-based corporate culture
E)   a victim of entropy

Question 11

When new employees gather information on the job they are hired to do and come to understand exactly what is expected of them they are involved in ________ socialization.

Accepted Answer

A)   task
B)   workgroup
C)   organizational
D)   cultural
E)   affiliated

Question 12

Downward messages sometimes experience ________; that is, when intermediaries add to the original message, changing its meaning either in fact or in tone.

Accepted Answer

A)   adding
B)   leveling
C)   sharpening
D)   assimilation
E)   radiation

Question 13

Which of these answers best represents the typical order of organizational enculturation?

Accepted Answer

A)   Disengagement and exit stage, anticipatory socialization stage, and organizational entry and assimilation stage
B)   Organizational entry and assimilation stage, anticipatory socialization stage, and disengagement and exit stage
C)   Organizational entry and assimilation stage, disengagement and exit stage, and anticipatory socialization stage
D)   Social assimilation stage, organizational entry and assimilation stage, and disengagement and exit stage
E)   Anticipatory socialization stage, organizational entry and assimilation stage, and disengagement and exit stage

Question 14

What is the difference between a "whisperer" and a "spy" in an organization?

Accepted Answer

A)   Whisperers provide a safe route for others to send information to higher ups while spies report their own information to the bosses.
B)   Spies provide a safe route for others to send information to higher ups while whisperers report their own information to the bosses.
C)   Whisperers are the same as gossipers, while spies tell the straight truth.
D)   There is no difference between whisperers and spies.
E)   Whisperers tend to operate in smaller organizations, spies in larger ones.

Question 15

Organizations are ________; their components interact continuously, not only with one another, but with the larger environment.

Accepted Answer

A)   hierarchal systems
B)   open systems
C)   closed systems
D)   bureaucracies
E)   democracies

Question 16

Differentiate between grapevine communication and water cooler communication, making sure to accurately and fully describe each. How does each help, hinder, or do both in building a strong organizational culture?

Accepted Answer

The answer of Differentiate between grapevine communication and water cooler...

Question 17

Grapevine communication in the workplace can take the form of ______, where one person tells others what he or she knows and, of those others, one tells others, and on and on.

Accepted Answer

A)   gossip
B)   a cluster
C)   outward communication
D)   a single-strand
E)   misinformation

Question 18

An organization's climate tends to be communicated ___________ the organization, whereas an organization's culture tends____________.

Accepted Answer

A)   horizontally across/to develop holistically
B)   down and then throughout/to permeate all levels of the system
C)   to develop holistically/horizontally across
D)   up and then throughout/to permeate all levels of the system
E)   horizontally across/to develop horizontally as well

Question 19

The components of a(n) ________ communicate solely with one another and it will continue to fulfill its goal as long as its components function as designed.

Accepted Answer

A)   hierarchal system
B)   open system
C)   closed system
D)   bureaucracy
E)   laissez-faire organization

Question 20

Grapevine communication in the workplace can take the form of ______, where one person tells what he or she knows to many others.

Accepted Answer