Question 1

When you are in a listening situation and you can't seem to follow what is being said, what can you do in order to improve your effectiveness as a listener?

Accepted Answer

A)  Tune out completely and begin listening again when you are ready. 
B)  Focus on something similar that you have heard before and try to connect themes in order to gain interest. 
C)  Begin rebutting the speaker's points to build your interest level. 
D)  Critique the speaker's delivery style 
E)  Search for something useful in what's being said.

Question 2

An effective way to provide feedback when you are listening is to offer ___________, noncommittal responses such as "Hmm," "Yeah," "I see," and "Interesting."

Accepted Answer

A)  kinetic cues 
B)  emotional paralanguage 
C)  cognitive paralanguage 
D)  affective cues 
E)  backchannel cues

Question 3

One of your professors has an accent that makes it almost impossible for you to understand him. This is an example of __________.

Accepted Answer

A)  psychological noise 
B)  external distractions 
C)  physiological noise 
D)  semantic noise 
E)  ethnocentrism

Question 4

Call them hot-button words or green-flag words; either way, they interfere with effective listening and therefore, meaning making. As such, they are noise. What kind of noise do they represent and why are they so problematic? Explain your answer in terms of listening's role in self-identity or our sense of self.

Accepted Answer

The answer of Call them hot-button words or green-flag words;...

Question 5

Offering appropriate feedback is an example of being a _________ listener.

Accepted Answer

A)  transactive 
B)  transmissional 
C)  transnational 
D)  transitional 
E)  transcendental

Question 6

It takes _______ to become a good listener.

Accepted Answer

A)  a natural gift 
B)  effort and practice 
C)  a competent speaking partner 
D)  more reading 
E)  being a good speaker

Question 7

People who cannot resist offering input because they are overly concerned about what they have to say are ___________.

Accepted Answer

A)  intellectual listeners 
B)  interrupters 
C)  self-conscious listeners 
D)  fakers 
E)  barkers

Question 8

While we may devote 75 percent of a typical day to speaking and listening, we actually spend more time listening-___ percent daily-than we do speaking.

Accepted Answer

A)  40 
B)  45 
C)  50 
D)  55 
E)  60

Question 9

Your project partner insists on twirling her hair and swaying back and forth while she's talking, making it difficult for you to focus on what she has to say about her portion of the work. This ______ noise interferes with __________ component of the HURIER model.

Accepted Answer

A)  physical/every 
B)  external distraction/every 
C)  external distraction/the hearing 
D)  physiological/the hearing 
E)  affective/every

Question 10

Fakers, dependent listeners, and _______ are examples of counterproductive listening styles.

Accepted Answer

A)  autodidacts 
B)  retainers 
C)  informatives 
D)  interrupters 
E)  returners

Question 11

Your friend just broke up with her significant other and is feeling very upset. She calls you and starts to talk about what went wrong. You do your best to comfort her and listen to what she has to say. You're practicing _________ listening.

Accepted Answer

A)  informative 
B)  relational 
C)  critical 
D)  appreciative 
E)  artistic

Question 12

It is sometimes said that, in general, men and women communicate in different ways. What are the major differences in male and female communication styles and explain why those differences should have no bearing on men and women's ability to listen effectively.

Accepted Answer

The answer of It is sometimes said that, in general,...

Question 13

Explain why the statement "speakers are primarily responsible for communication success" is false.

Accepted Answer

The answer of Explain why the statement "speakers are primarily...

Question 14

____________ is the mutual and simultaneous exchange of feedback, typically subtly and nonverbally, that ensures the efficient transaction of meaning making between speaker and listener.

Accepted Answer

A)  Paralanguage 
B)  Speaker-listener immediacy 
C)  The feedback loop 
D)  Sender-receiver reciprocity 
E)  The second "R" in the HURIER model

Question 15

When listeners prejudge a speaker or a topic as either old-news, boring, overly complex, or unimportant, __________ is likely to occur.

Accepted Answer

A)  semantic noise 
B)  biased listening 
C)  an error in connotative meaning 
D)  a cultural error 
E)  unintended feedback

Question 16

Hearing what you want to hear, biased listening, and errors in connotative meaning are all examples of _________ noise.

Accepted Answer

A)  physiological 
B)  semantic 
C)  psychological 
D)  social 
E)  external

Question 17

Consider the phrase "I'm a good listener." In your own words, describe what that phrase truly entails and explain how it may or may not apply to you.

Accepted Answer

The answer of Consider the phrase "I'm a good listener."...

Question 18

Explain the difference between listening and hearing. Offer an example.

Accepted Answer

The answer of Explain the difference between listening and hearing....

Question 19

You're trying to listen to the instructor's lecture, but you are simply too tired and hungry from the 8 hours you put in at your off-campus job. This ______ noise interferes with __________ component of the HURIER model.

Accepted Answer

A)  physical/the remembering 
B)  physiological/the responding 
C)  physiological/every 
D)  psychological/every 
E)  affective/the remembering

Question 20

Your politically-opposite uncle has perfect hearing but simply never listens to you. This suggests that _____________.

Accepted Answer

A)  hearing and listening are not the same 
B)  hearing and listening are related 
C)  he is letting semantic noise interfere with meaning making 
D)  you must work harder to get him to listen 
E)  your conversations are infected with affective noise

Exam 5: Listening