Question 1

A significant problem that many criminal justice agencies face when implementing an information system is Scope Creep.

Accepted Answer

A) True 
 B)False  True

Question 2

As time passes, agencies develop new requirements that the existing system is not capable of supporting. It is not uncommon for agencies to implement standalone systems to address the new requirements. These standalone systems are known as:

Accepted Answer

A)   Workgroup applications
B)   Stovepipes
C)   Software enhancements
D)   None of the above B

Question 3

The textbook discusses in detail reporting levels of system errors during system implementation. A software error that does bring down the entire system and there are no ways around the problem is known as a:

Accepted Answer

A)   Level 1 error
B)   Level 2 error
C)   Level 3 error
D)   Level 4 error A

Question 4

The textbook discusses in detail reporting levels of system errors during system implementation. A software error that does not bring down the entire system and/or there are ways around the problem is known as a:

Accepted Answer

A)   Level 1 error
B)   Level 2 error
C)   Level 3 error
D)   Level 4 error

Question 5

Not meeting end-user's needs occurs for many reasons. The most prevalent reason is:

Accepted Answer

A)   Length of time it takes to implement a system
B)   Improperly managing their expectations
C)  The system cost
D)   None of the above

Question 6

Implementing a new RMS system can occur in a relatively short period of time.

Accepted Answer

A) True 
 B)False

Question 7

Most criminal justice agencies will begin the process of procuring a computer system through the development of a:

Accepted Answer

A)   Request for Proposal
B)   Functional Requirement Specification
C)   Request for Information
D)   None of the above

Question 8

The development of a realistic implementation plan must be part of the:

Accepted Answer

A)   Technical plan
B)   Functional Requirement Specification
C)   Business Requirements
D)   Implementation plan

Question 9

Test plans and procedures should be developed at:

Accepted Answer

A)   A primary level, usually associated with the final system test
B)   At two levels, component and systems level
C)   Component level only
D)   None of the above

Question 10

The purpose of a Gantt Chart in the implementation of an information system is to.

Accepted Answer

A)   Track the duration of tasks, both planned and actual time
B)   Track each task
C)   Track costs
D)   All of the above

Question 11

Desired changes or desired additions to a project that are not specifically required for the success of the project are the types of scope changes that need to be avoided.

Accepted Answer

A) True 
 B)False

Question 12

When replacing and existing system hiring a change management expert can make the transition work smoothly.

Accepted Answer

A) True 
 B)False

Question 13

When implementing a new computer system establishing appropriate end-user expectations is critical.

Accepted Answer

A) True 
 B)False

Question 14

The executive manager has to take a day-to-day role in the project.

Accepted Answer

A) True 
 B)False

Question 15

When a new system is implemented vendors prefer to provide the necessary training through:

Accepted Answer

A)   On-site, traditional classroom training
B)   Computerized individual training
C)   Train-the-trainer
D)   None of the above

Question 16

One of the major differences between criminal justice information systems and information systems in other environments is that most of the criminal justice software suppliers support User Groups. User Groups provide the following:

Accepted Answer

A)   Technical support
B)   Software enhancements
C)   Telephone support
D)   All of the above

Question 17

Once an information systems project is underway it is important for the project manager to control:

Accepted Answer

A)   Scope creep
B)   Costs
C)   Time
D)   All of the above

Question 18

In implementing a system it is not necessary to ensure a plan is followed closely.

Accepted Answer

A) True 
 B)False

Question 19

Upon the completion of the system implementation, a:

Accepted Answer

A)   Final System Test should be conducted
B)   A component level test
C)   Documentation testing should be conducted
D)   None of the above

Question 20

The problem with train-the-trainer, however, is that often a loss of information occurs between the time that the trainer receives training and the time that they begin training the end-user.

Accepted Answer

A) True 
 B)False

Exam 12: The Challenges of Implementing a Criminal Justice Information System

A significant problem that many criminal justice agencies face when implementing an information system is Scope Creep.

As time passes, agencies develop new requirements that the existing system is not capable of supporting. It is not uncommon for agencies to implement standalone systems to address the new requirements. These standalone systems are known as:

The textbook discusses in detail reporting levels of system errors during system implementation. A software error that does bring down the entire system and there are no ways around the problem is known as a:

The textbook discusses in detail reporting levels of system errors during system implementation. A software error that does not bring down the entire system and/or there are ways around the problem is known as a:

Not meeting end-user's needs occurs for many reasons. The most prevalent reason is:

Implementing a new RMS system can occur in a relatively short period of time.

Most criminal justice agencies will begin the process of procuring a computer system through the development of a:

The development of a realistic implementation plan must be part of the:

Test plans and procedures should be developed at:

The purpose of a Gantt Chart in the implementation of an information system is to.

Desired changes or desired additions to a project that are not specifically required for the success of the project are the types of scope changes that need to be avoided.

When replacing and existing system hiring a change management expert can make the transition work smoothly.

When implementing a new computer system establishing appropriate end-user expectations is critical.

The executive manager has to take a day-to-day role in the project.

When a new system is implemented vendors prefer to provide the necessary training through:

One of the major differences between criminal justice information systems and information systems in other environments is that most of the criminal justice software suppliers support User Groups. User Groups provide the following:

Once an information systems project is underway it is important for the project manager to control:

In implementing a system it is not necessary to ensure a plan is followed closely.

Upon the completion of the system implementation, a:

The problem with train-the-trainer, however, is that often a loss of information occurs between the time that the trainer receives training and the time that they begin training the end-user.