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According to a Survey Conducted by On-Line Resource Center CRM

Question 27

Multiple Choice

According to a survey conducted by on-line resource center CRM Forum, when asked what went wrong with their CRM projects, ____ pinned the failure of their CRM programs on the lack of adequate change management.


A) 0.33
B) 0.5
C) 0.99
D) 0.05
E) 0.87

Correct Answer:

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