Multiple Choice
Mass marketing techniques
A) continue to be cost effective based on companies' abilities to measure results.
B) are successful based on the continued pull of network television and mass oriented national magazines.
C) went out of vogue due to companies' inability to measure results.
D) became useful again through application of SFA and ERP.
E) are still the underlying force of CRM.
Correct Answer:

Verified
Correct Answer:
Verified
Q51: Which of the following is, in fact,
Q52: The establishment of a program management office
Q53: Customer contact data erodes at a rate
Q54: Difficulties in integrating customer data include all
Q55: For many companies, CRM has meant nothing
Q57: Eddie Bauer found that customer who used
Q58: A more expansive notion of CRM includes
Q59: CRM systems<br>A)should emphasize platform technology first and
Q60: Some feel that the most important reason
Q61: Which of the following was a root