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    CRM The Foundation
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    Exam 12: CRM Program Measurement and Tools
  5. Question
    Xerox Found That Customer Who Rated Their Services a "4
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Xerox Found That Customer Who Rated Their Services a "4

Question 54

Question 54

True/False

Xerox found that customer who rated their services a "4" were almost as likely to repurchase Xerox products over the next 18 months as those who rated their service a "5".

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