Multiple Choice
Hierarchy of Effect Model consists of
A) awareness, interest, desire, and action.
B) cause, effect, appraisal.
C) awareness, knowledge, liking, preferences, intention, behavior.
D) problem recognition, information search, decision making, and post-purchase evaluation.
E) none of the above
Correct Answer:

Verified
Correct Answer:
Verified
Q53: Critical incident analysis<br>A)focuses on a consumer's holistic
Q54: Xerox found that customer who rated their
Q55: The customer CRM strategy cycle does NOT
Q56: If an airline sent out 1 million
Q57: SERVQUAL relates to the five dimensions that
Q59: Useful measures of the effectiveness of cross-selling
Q60: In the RFM approach<br>A)customers are given points
Q61: Defection curves<br>A)depict the relationship between satisfaction and
Q62: Customer and company worth measures of CRM
Q63: The survival rate is the number of