Question 1

The resume should be written before the job application letter because:

Accepted Answer

A)  the resume is seen first
B)  the resume helps to decide what to highlight in the letter
C)  the resume is more important than the letter
D)  most employers do not read application letters B

Question 2

A GD is highly structured because:

Accepted Answer

A)  it is coordinated by a moderator
B)  it measures group communication skills
C)  members have to listen to the views of others
D)  the topic, time and number of participants are all decided in advance D

Question 3

The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated.

Accepted Answer

A)  perception
B)  needs
C)  idea
D)  convenience A

Question 4

Put concepts together before sending is------------

Accepted Answer

A)  bypassing
B)  preparing
C)  encoding
D)  defining

Question 5

An impromptu speech means:

Accepted Answer

A)  a prepared speech delivered without any supporting aids
B)  a speech delivered without any preparation
C)  a speech delivered while referring to notes
D)  a speech delivered by reading from notes

Question 6

"Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator." This definition of communication was given by:

Accepted Answer

A)  newman and summer
B)  bellows, gilson and odirone
C)  berelson and steiner
D)  fotheringha

Question 7

Objectivity in a business report means the following:

Accepted Answer

A)  use of active voice
B)  use of passive voice
C)  use of the first person pronoun
D)  emphasizing the doer of the action

Question 8

................. of the message is referred to as the objectives of the sender underlying the words

Accepted Answer

A)  object
B)  intent
C)  idea
D)  data

Question 9

An intranet differs from an extranet in the following way :

Accepted Answer

A)  intranet is a private website
B)  intranet is meant only for internal stakeholders
C)  intranet is more suitable for large organizations
D)  intranet is expensive to maintain

Question 10

Inability to read the intent behind the message is..............

Accepted Answer

A)  confusion
B)  dilemma
C)  bypassing
D)  distortion

Question 11

Conciseness of message refers to:

Accepted Answer

A)  crispness
B)  comprehensiveness
C)  specificity
D)  clarity

Question 12

A memo is known as an inter office memo because :

Accepted Answer

A)  it is used to communicate with peers
B)  it is used to communicate with superiors
C)  it is used to communicate with subordinates
D)  it is used to communicate between all levels in the organization

Question 13

A set of logically and sequentially arranged utterances.

Accepted Answer

A)  coherence
B)  notion
C)  distraction
D)  message

Question 14

Message must be designed keeping the .............. of the audience in mind.

Accepted Answer

A)  perception
B)  needs
C)  idea
D)  convenience

Question 15

Errors in language, grammar or visual representation of facts take away:

Accepted Answer

A)  clarity
B)  correctness
C)  crispness
D)  conciseness

Question 16

............... refers to mental disturbances

Accepted Answer

A)  coherence
B)  notion
C)  distraction
D)  psychological noise

Question 17

Consideration in a business letter means:

Accepted Answer

A)  stressing the "me" attitude
B)  using first person pronouns
C)  stressing the "you" attitude
D)  appealing to the sender's interest

Question 18

Mental turbulence refers to:

Accepted Answer

A)  inability to understand
B)  confusion in the mind of receiver
C)  confusion in the mind of sender
D)  inability to speak

Question 19

................ must be encoded in message form, keeping the requirements of audience in mind.

Accepted Answer