Question 1

Readability is determined mainly by:

Accepted Answer

A)  punctuation
B)  length of words
C)  active and passive voice
D)  spelling B

Question 2

The most challenging type of meeting is :

Accepted Answer

A)  task oriented meeting
B)  information sharing meeting
C)  progress meeting
D)  problem solving meeting D

Question 3

The two broad areas of communication are:

Accepted Answer

A)  oral and written communication
B)  verbal and written communication
C)  verbal and non-verbal communication
D)  oral and non-verbal communication B

Question 4

One advantage of telephone communication is :

Accepted Answer

A)  good for problem solving
B)  permits use of some non-verbal cues
C)  conveying large amount of information
D)  keeping a permanent record

Question 5

Listening has been identified as one of the "seven habits of highly effective people" by :

Accepted Answer

A)  lundsteen
B)  stephen covey
C)  lee iacocca
D)  tom peters

Question 6

Teleconferencing is not suitable for :

Accepted Answer

A)  meetings
B)  interviews
C)  problem solving
D)  keeping in touch with country offices

Question 7

One broad principle of general writing is :

Accepted Answer

A)  write to express, not to impress
B)  write to impress not to express
C)  tone
D)  emphasis and subordination

Question 8

The most basic type of listening is known as:

Accepted Answer

A)  discriminative listening
B)  comprehension listening
C)  appreciative listening
D)  evaluative listening

Question 9

Reading for information about what is happening within your organization is called :

Accepted Answer

A)  reading for pleasure
B)  reading for personal interest
C)  reading for internal information
D)  professional reading

Question 10

All the following are external stakeholders of an organization, except:

Accepted Answer

A)  media
B)  government
C)  suppliers
D)  shareholders

Question 11

Communication with superiors involves:

Accepted Answer

A)  problem solving
B)  disciplinary matters
C)  welfare aspects
D)  public relations

Question 12

All the following are advantages of oral communication, except :

Accepted Answer

A)  control over receiver's attention
B)  immediate feedback
C)  personal quality
D)  conveying complex information

Question 13

Functional coordination is one important reason for communicating with:

Accepted Answer

A)  superiors
B)  peers
C)  subordinates
D)  employees' unions

Question 14

The word "memo" is a short form for :

Accepted Answer

A)  memory
B)  memorizing
C)  memorandum
D)  members order

Question 15

All the following are characteristics of meetings, except:

Accepted Answer

A)  focused
B)  planned
C)  highly formal
D)  structured

Question 16

Reading may be described by all the following, except:

Accepted Answer

A)  a passive process
B)  a skill
C)  an active process
D)  thinking under the stimulus of the printed page

Question 17

Writing style can be improved through use of :

Accepted Answer

A)  jargon
B)  slang
C)  simple words
D)  metaphors

Question 18

Communication starts with:

Accepted Answer

A)  message
B)  sender
C)  channel
D)  feedback

Question 19

Another name for dialogic listening is:

Accepted Answer

A)  empathetic listening
B)  therapeutic listening
C)  relational listening
D)  active listening

Question 20

Which of the following are examples of oral communication?

Accepted Answer

A)  meetings, memos and presentations
B)  meetings, memos and performance reviews
C)  meetings, presentations and performance reviews
D)  reports, presentations and performance reviews

Exam 1: Communication and Correspondence: Types and Forms