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According to the Balanced Scorecard by Kaplan and Norton (1996)

Question 18

Multiple Choice

According to the Balanced Scorecard by Kaplan and Norton (1996) , the internal operations' goals of a company aim to _______.


A) promote new product development
B) increase core competency several folds in one fiscal year
C) increase process and functional performance of core competencies
D) minimize the tax impact of the company

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