What Intervention Is Indicated When Frustration Levels Escalate into Anger

Multiple Choice

What intervention is indicated when frustration levels escalate into anger during the conflict process?

A) The clarification, or reclarification, of differences in terms of individual priorities and goals
B) The hiring of an effective moderator to hold work group sessions to resolve the conflict
C) Autocratic decision making is needed to protect the wellbeing of staff affected with frustration
D) A law and order approach using policies and procedures as the foundation for conflict resolution