Question 1

You are leading a change relating to a new technology for medical information. Which staff behavior indicates that staff is resistant to this change?

Accepted Answer

A)  Equilibrium
B)  Indifference
C)  Reemergence
D)  Communicability B

Question 2

What intervention is indicated when frustration levels escalate into anger during the conflict process?

Accepted Answer

A)  The clarification, or reclarification, of differences in terms of individual priorities and goals
B)  The hiring of an effective moderator to hold work group sessions to resolve the conflict
C)  Autocratic decision making is needed to protect the wellbeing of staff affected with frustration
D)  A law and order approach using policies and procedures as the foundation for conflict resolution A

Question 3

Which type of fire extinguisher is used for electrical fires?

Accepted Answer

A)  Class A
B)  Class B
C)  Class C
D)  Class D C

Question 4

According to the HIPAA Security Rule, strategic management relating to patient information technology must include:

Accepted Answer

A)  Daily risk analysis.
B)  Weekly risk analysis.
C)  Annual risk analysis.
D)  Continuous risk analysis.

Question 5

Nearly all health care facilities use computerized formatted accounting systems and templates. One of the primary reasons that computerized accounting systems are highly beneficial to health care agencies is because these systems:

Accepted Answer

A)  Prove that they have not made a profit when they are a "not-for-profit" facility.
B)  Comply with the U.S. Paperwork Reduction Act.
C)  Decrease staff and staff salaries.
D)  Ensure accurate and manipulative data in order to make knowledgeable decisions.

Question 6

Select the performance improvement focus with a possible area of investigation for a quality improvement and performance improvement activity.

Accepted Answer

A)  Structure: Patient satisfaction
B)  Outcome: The severity of falls
C)  Process: Patient compliance
D)  Structure: Number of MRSA infections

Question 7

You are making a decision about which candidate you should hire. Who is the best candidate for the job?

Accepted Answer

A)  The unqualified individual who demonstrates great willingness to learn
B)  A minimally qualified disabled person covered with the American Disabilities Act
C)  A minority group member of great Christian faith who practices their faith
D)  The "over qualified" candidate who far exceeds the expectations of the job

Question 8

The US military and their response teams should be part of a health care facility's:

Accepted Answer

A)  Flood contingency plan.
B)  Storm contingency plan.
C)  Workplace violence contingency plan.
D)  Bioterrorism contingency plan.

Question 9

Total factor productivity is also referred to as:

Accepted Answer

A)  Human resources productivity.
B)  Entropic productivity.
C)  Multi-factor productivity.
D)  Statistical stability productivity.

Question 10

How does reverse mentoring benefit the individual and the organization in terms of professional development?

Accepted Answer

A)  Reverse mentoring offers new cutting edge perspectives and techniques to the mentee.
B)  Reverse mentoring offers less experienced managers to learn from senior managers.
C)  Reverse mentoring has no benefits to the individual or the organization.
D)  Reverse mentoring offers the ability to relearn skills from a younger mentor.

Question 11

The Patient Protection and Affordable Care Act:

Accepted Answer

A)  Was fully implemented in 2011.
B)  Was signed into law during 2010.
C)  Was repealed in 2011.
D)  Was deemed unconstitutional in 2011.

Question 12

The major difference between a capital budget and an operating budget is that an operating budget addresses:

Accepted Answer

A)  Patient care equipment less than $1000.
B)  Only staff salaries, benefits and other compensation.
C)  Variable and fixed costs only.
D)  The cost of unit renovation to meet JCAHO standards.

Question 13

Your mentor immediately plunges you into complex situation without your having any prior similar experiences like this. Which professional development mentorship technique is being used?

Accepted Answer

A)  Catalyzing
B)  Analyzing
C)  Sowing
D)  Synthesizing

Question 14

Which decision making model is the most time consuming but the one that is best able to facilitate the best decisions?

Accepted Answer

A)  Normative
B)  Descriptive
C)  Satisficing
D)  Optimizing

Question 15

What are the phases of the recruitment process?

Accepted Answer

A)  Assessment, planning, implementation and evaluation
B)  Job analysis, sourcing, screening, and selection
C)  Assessment, sourcing, screening, and selection
D)  Job analysis, planning, implementation and evaluation

Question 16

What are steps in the budgeting process?

Accepted Answer

A)  Assessment, planning, implementation and evaluation
B)  Problem definition, identifying and implementing the most viable option and evaluation
C)  Data gathering, planning, developing the budget, negotiation/revision and evaluation
D)  Variance analysis, identifying and implementing the most viable option and evaluation

Question 17

What should you do if there is a tornado watch in your immediate geographic area?

Accepted Answer

A)  Nothing, the tornado has already touched down.
B)  Plan to move patients away from windows and await instructions.
C)  Evacuate all patients to an outdoor place to avoid breaking glass.
D)  Move patients to the highest floor possible.

Question 18

Some nursing supervisors and managers fear the empowerment of nursing staff. What is the most likely cause of this fear?

Accepted Answer

A)  Lower productivity
B)  Loss of control
C)  Lower quality of care
D)  Loss of delegation

Question 19

Which change theory are you employing when you develop relationships, diagnose the problem and actively acquire needed resources?

Accepted Answer

A)  Lewin's Forced Field Analysis theory
B)  Lippit's Watson's and Westley's theory
C)  Havelock's Six Phases of Planned Change
D)  Rogers' Six Phases of Planned Change

Question 20

Which of the following circumstances indicate that a conflict may be not resolvable?

Accepted Answer

A)  Staff perceptions that the organization is not granting them the autonomy that they need
B)  Staff perceptions that the organization is not accountable for the lack of staff satisfaction
C)  The source of the conflict is the based on the need to allocate scarce resources
D)  The frequent reoccurrence of the conflict and/or the continuing nature of the conflict

Exam 5: Total Factor Productivity, Orientation, and Health Care