As a Characteristic of Services, Intangibility Refers to the Fact

Multiple Choice

As a characteristic of services, intangibility refers to the fact that a service ________.

A) cannot be seen, heard, tasted, or felt by a customer
B) is produced and consumed at the same time
C) can be experienced through the physical senses
D) can be experienced by a customer before utilization
E) quality can only be as good as that of the provider himself or herself