As a Dimension of Service Quality, Reliability Means That ________

Multiple Choice

As a dimension of service quality, reliability means that ________.

A) a service is performed right the first time and every time
B) a service is variable and has different outcomes due to employee variation
C) a customer is repeatedly asked about his or her perception of the service quality
D) service providers think from customers' point of view
E) service providers are more willing and capable of providing prompt service