Multiple Choice
The main drawback of CRM is
A) implementing crm before creating a customer strategy
B) rolling out crm before changing the organization to match
C) stalking, not wooing, customers
D) all of the above
Correct Answer:
Verified
Correct Answer:
Verified
Q1: In buyer decision process, percentage of potential
Q2: All costs customer expects to incur to
Q4: _uses sophisticated mathematical and statistical techniques such
Q5: _is any occasion on which the brand
Q6: _ exerts the broadest and deepest influence
Q7: A consumer buying behavior is influenced by<br>A)cultural
Q8: Customer Relationship Management is about<br>A)acquiring the right
Q9: For the rural areas, the socioeconomic system
Q10: Process of manage information about customers to
Q11: Social class is indicated by _variables.<br>A)single<br>B)several<br>C)none<br>D)none of