Multiple Choice
Infrastructure that supports total quality includes:
A) Documented procedures for all key processes.
B) An organizational structure that facilitates cross-functional communication.
C) An awards and recognition program designed to reward total quality activity and behavior.
D) All of the above.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Top management has to lead, and be
Q2: The traditional management approach:<br>A) Combines leadership and
Q3: The steering committee is ideally composed of:<br>A)
Q4: The Steering Committee establishes the composition of
Q6: The Steering Committee must develop:<br>A) Vision statement.<br>B)
Q7: The implementation plan must consider and provide
Q8: The organization's goals and objectives determine its
Q9: In order for total quality to be
Q10: It is important for an organization to