Question 1

As a patient-safe response to an angry patient, the nurse should improve the communication climate by:

Accepted Answer

A) Focusing on something other than the patient's anger 
B) Pointing out the angry behavior to the patient 
C) Encouraging the patient to share feelings 
D) Keeping the patient as active as possible

Question 2

Self-disclosure within social relations is done for all the following reasons EXCEPT:

Accepted Answer

A) Self-clarification 
B) Self-validation 
C) Relationship termination 
D) Unload and vent problems

Question 3

A male patient is crying, and the only word the nurse understands is "wife." What should the nurse say?

Accepted Answer

A) "I'm sure your wife is fine." 
B) "Are you concerned about your wife?" 
C) "What did your wife do to upset you?" 
D) "Your wife will be visiting later today."

Question 4

Which of the following nurse responses would be appropriate for a patient who is crying?

Accepted Answer

A) "I can see you're upset." 
B) "There's no need to cry." 
C) "You must be strong." 
D) Sit on the same level as the patient. 
E)  "Think of your family."
F) "Are those tears I see?"
G) "What's the matter?"
H) "It's time to get on with your life."
I) Hold the patient's hand.

Question 5

Learning means that a change has occurred within the patient that is not accounted for by:

Accepted Answer

A) Psychomotor behavioral capabilities 
B) Cognitive knowledge 
C) Affective dispositions 
D) Biological growth

Question 6

Nurses use communication in each of the following role functions EXCEPT:

Accepted Answer

A) Transferring responsibility of care 
B) Actively involving the patient in the plan of care 
C) Ensuring accuracy in interpreting information 
D) Prescribing medications to treat illness

Question 7

When educating patients, it is inappropriate for the nurse to:

Accepted Answer

A) Treat all patients the same 
B) Help patients find a way to word questions for their physicians 
C) Ask patients what specifically they want to know 
D) Teach patients about their disease and treatments in language they can understand

Question 8

In the patient-safe strategy of perception checking, which response is most appropriate to promoting a positive transformational outcome?

Accepted Answer

A) "Why didn't you eat your lunch? What's the matter?" 
B) "I noticed that you didn't eat lunch. Is the food not good, or are you not feeling well? Is something wrong?" 
C) "Since you didn't eat, I will ask the dietitian to come and talk to you." 
D) "We can't continue talking about your eating problem right now. It's time for your bath."

Question 9

System inputs within the nursing work system include all EXCEPT:

Accepted Answer

A)  Organizational management 
B) Human abilities 
C) Work environment 
D) External environment

Question 10

Order the importance of characteristics of the person delivering a message that influences the meaning given to the message: 
______The words spoken by the nurse
______The appearance and nonverbal behavior of the nurse
______The tone of voice of the nurse

Accepted Answer

The answer of Order the importance of characteristics of the...

Question 11

The elements of the transformational model of communication include all EXCEPT:

Accepted Answer

A) Patient-safe strategies 
B) Risk factors 
C) Linear message transmission 
D) Context factors

Question 12

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Worried about offending anyone

Accepted Answer

A)  Blamer 
B)  Placater 
C)  Computer 
D)  Distractor

Question 13

A night nurse is concerned about a newly admitted surgical patient and needs to call to awaken the surgeon. The nurse uses the SBAR to get the information together. He plans to introduce himself to the surgeon, identify the patient, and describe:

Accepted Answer

A) The Situation, Background, Assessment , Recommendations 
B) The Systems, Background, Assessment, Requirements 
C) The Social Background, Aliments, Rx 
D) The Solutions, Background, Activities, Respiratory

Question 14

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Will not discuss emotions

Accepted Answer

A)  Blamer 
B)  Placater 
C)  Computer 
D)  Distractor

Question 15

Patterns of speech in men are focused on all EXCEPT:

Accepted Answer

A) Hierarchy 
B) Status 
C) Intimacy 
D) Independence

Question 16

During the assessment step of the patient-safe communication process, the nurse:

Accepted Answer

A) Determines needs of the communicators 
B) Observes effects of the message 
C) Obtains validation feedback 
D) Selects the best channel

Question 17

A patient is being discharged to a nursing home. While preparing the discharge summary, the patient says: "I feel that nobody cares about me." The nurse could improve the communication climate by saying:

Accepted Answer

A) "You feel all alone." 
B) "You are angry about this situation." 
C) "You cannot stay here any longer." 
D) "Your family doesn't have the skills to care of you."

Question 18

Communication occurs for the purpose of the expression of thoughts and feelings to:

Accepted Answer

A) Meet physical, social, practical, and identity needs 
B) Clarify and verify the meaning of messages 
C) Describe risk factors in a situation 
D) Understand a situational context

Question 19

The patient needs an immediate referral to a cardiologist. Continuity of care and patient safety are enhanced by all of the following EXCEPT:

Accepted Answer

A) Sharing detailed information with the cardiologist 
B) Withholding the reason for referral from the patient to decrease fear 
C) Using a structured handoff procedure 
D) Reconciliation of medications

Question 20

The nurse confirms listening has occurred through all the following EXCEPT:

Accepted Answer

A) Giving advice 
B) Paraphrasing 
C) Questioning 
D) Silence

Exam 1: Communication for Nurses How to Prevent Harmful Events and Promote Patient Safety

As a patient-safe response to an angry patient, the nurse should improve the communication climate by:

Self-disclosure within social relations is done for all the following reasons EXCEPT:

A male patient is crying, and the only word the nurse understands is "wife." What should the nurse say?

Which of the following nurse responses would be appropriate for a patient who is crying?

Learning means that a change has occurred within the patient that is not accounted for by:

Nurses use communication in each of the following role functions EXCEPT:

When educating patients, it is inappropriate for the nurse to:

In the patient-safe strategy of perception checking, which response is most appropriate to promoting a positive transformational outcome?

System inputs within the nursing work system include all EXCEPT:

Order the importance of characteristics of the person delivering a message that influences the meaning given to the message: The words spoken by the nurse The appearance and nonverbal behavior of the nurse __The tone of voice of the nurse

The elements of the transformational model of communication include all EXCEPT:

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Worried about offending anyone

A night nurse is concerned about a newly admitted surgical patient and needs to call to awaken the surgeon. The nurse uses the SBAR to get the information together. He plans to introduce himself to the surgeon, identify the patient, and describe:

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Will not discuss emotions

Patterns of speech in men are focused on all EXCEPT:

During the assessment step of the patient-safe communication process, the nurse:

A patient is being discharged to a nursing home. While preparing the discharge summary, the patient says: "I feel that nobody cares about me." The nurse could improve the communication climate by saying:

Communication occurs for the purpose of the expression of thoughts and feelings to:

The patient needs an immediate referral to a cardiologist. Continuity of care and patient safety are enhanced by all of the following EXCEPT:

The nurse confirms listening has occurred through all the following EXCEPT:

Exam 1: Communication for Nurses How to Prevent Harmful Events and Promote Patient Safety

As a patient-safe response to an angry patient, the nurse should improve the communication climate by:

Self-disclosure within social relations is done for all the following reasons EXCEPT:

A male patient is crying, and the only word the nurse understands is "wife." What should the nurse say?

Which of the following nurse responses would be appropriate for a patient who is crying?

Learning means that a change has occurred within the patient that is not accounted for by:

Nurses use communication in each of the following role functions EXCEPT:

When educating patients, it is inappropriate for the nurse to:

In the patient-safe strategy of perception checking, which response is most appropriate to promoting a positive transformational outcome?

System inputs within the nursing work system include all EXCEPT:

Order the importance of characteristics of the person delivering a message that influences the meaning given to the message: ______The words spoken by the nurse ______The appearance and nonverbal behavior of the nurse ______The tone of voice of the nurse

The elements of the transformational model of communication include all EXCEPT:

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Worried about offending anyone

A night nurse is concerned about a newly admitted surgical patient and needs to call to awaken the surgeon. The nurse uses the SBAR to get the information together. He plans to introduce himself to the surgeon, identify the patient, and describe:

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Will not discuss emotions

Patterns of speech in men are focused on all EXCEPT:

During the assessment step of the patient-safe communication process, the nurse:

A patient is being discharged to a nursing home. While preparing the discharge summary, the patient says: "I feel that nobody cares about me." The nurse could improve the communication climate by saying:

Communication occurs for the purpose of the expression of thoughts and feelings to:

The patient needs an immediate referral to a cardiologist. Continuity of care and patient safety are enhanced by all of the following EXCEPT:

The nurse confirms listening has occurred through all the following EXCEPT:

Order the importance of characteristics of the person delivering a message that influences the meaning given to the message: The words spoken by the nurse The appearance and nonverbal behavior of the nurse __The tone of voice of the nurse