Question 1

Match the description to the terms given.
Universal responses to stress-matching (may be used more than once)
-Talks nervously, makes little sense, fails to focus on the problem

Accepted Answer

A)  Blamer 
B)  Placater 
C)  Computer 
D)  Distractor

Question 2

Hugs can be comforting forms of touch EXCEPT when:

Accepted Answer

A) Sharing joy or sorrow 
B) The patient has a history of abuse 
C) Offering emotional support 
D) Saying goodbye to a patient

Question 3

Humor is an effective patient-safe strategy when used to:

Accepted Answer

A) Increase negative feelings 
B) Laugh at the patient 
C) Reframe reality 
D) Avoid facing problems

Question 4

You go to visit a family member after the death of their loved one. After the death of a loved one, which of these statements demonstrates high-level communication competency?

Accepted Answer

A) "I know just how you feel." 
B) "Your grief will lessen with time." 
C) "This has to be a hard time for you. Does it help you to talk?" 
D) "It is better to put this painful experience out of your mind."

Exam 1: Communication for Nurses How to Prevent Harmful Events and Promote Patient Safety

Match the description to the terms given. Universal responses to stress-matching (may be used more than once) -Talks nervously, makes little sense, fails to focus on the problem

Hugs can be comforting forms of touch EXCEPT when:

Humor is an effective patient-safe strategy when used to:

You go to visit a family member after the death of their loved one. After the death of a loved one, which of these statements demonstrates high-level communication competency?