Question 1

Jayla recently interviewed for a receptionist position at a physician's office. The interview went well, and now, the human resources manager asks her to complete the Myers-Briggs Type Indicator Test. Why does the human resources manager ask Jayla to complete this test?

Accepted Answer

A)   to determine how important compensation is to her
B)   to ensure that she was honest in her application
C)   to determine how she uses social media
D)   to determine her attitude about her previous company
E)   to assess her ability to fit into the organization's culture E

Question 2

Historically, CompuTech, a large technology company, has employed mostly white men. More recently, it has adopted affirmative action to make up for past hiring and promotion prejudices, overcome workplace discrimination, and provide equal employment opportunities for all employees. What should CompuTech avoid doing in its quest for a more diverse workplace?

Accepted Answer

A)   concentrate on hiring the best qualified employees
B)   identify areas where women and minorities are underrepresented
C)   establish specific hiring and promotion goals
D)   set hiring quotas
E)   analyze the current pool of workers D

Question 3

Ritesh works in a factory that produces machine parts. He feels that he deserves better pay, hours, and working conditions. Although he has talked to management several times about these items, they still have not made any improvements. He decides to join his co-workers in a(n) ________, so they can hire specialists to represent them in their dealings with management.

Accepted Answer

A)   collective
B)   labor union
C)   bargaining unit
D)   co-op
E)   affirmative action group B

Question 4

Alan works as a news anchor for a television network. In addition to his regular pay, at the end of each year, his company pays him and his co-workers additional compensation as a "thank you" for good work. This monetary reward would most likely be categorized as a

Accepted Answer

A)   wage.
B)   commission.
C)   salary.
D)   benefit.
E)   bonus.

Question 5

Tabitha applies for a sales position at a china and stemware company and gets invited to an in-person interview. All of the following are questions she can expect to be asked during the interview EXCEPT

Accepted Answer

A)   Why should I hire you?
B)   Describe your dream job.
C)   What is your biggest weakness?
D)   Tell me about yourself.
E)   Are you married or in a relationship?

Question 6

The purpose of a labor union is to

Accepted Answer

A)   reduce the number of complaints filed by employees.
B)   help its members to deal with management on an individual basis.
C)   replace an organization's human resource department.
D)   help its members achieve better pay, hours, and working conditions.
E)   help white-collar workers achieve better working conditions.

Question 7

What increasingly popular method of providing training and development may include the use of role-plays and simulations?

Accepted Answer

A)   experiential and involvement-oriented training exercises
B)   classroom training activities
C)   on-the-job training activities
D)   mentoring
E)   distributing organizational manuals

Question 8

The use of which type of assessment criteria has triggered lawsuits by employees?

Accepted Answer

A)   objective measures
B)   quantifiable measures
C)   personality testing measures
D)   ranking and grading measures
E)   performance output measures

Question 9

Smith, Jones, and Johnson, a law firm, is looking to hire a lawyer, so it posts the job in several legal publications. In its ad, the company requests applicants who have completed law school and passed the bar examination, have courtroom experience, and are confident and hardworking. This describes

Accepted Answer

A)   job evaluation details.
B)   a job specification.
C)   a job analysis.
D)   a job description.
E)   job assessment details.

Question 10

Luis has worked at Mel's auto shop for five years. He has been asked by Mel to train, support, and guide Tim-a new employee. In this way, Luis will be taking on the role of a(n)

Accepted Answer

A)   developer.
B)   orienteer.
C)   mentor.
D)   boss.
E)   mediator.

Question 11

Nadene is a human resources manager at a large legal services company. She must decide how many new employees her company will need to fill vacant positions in the near future. In this scenario, Nadene is engaging in

Accepted Answer

A)   recruiting.
B)   planning.
C)   training.
D)   selling.
E)   compensating.

Question 12

Executive Search, an HR consultancy firm, specializes in luring qualified people away from other companies. Many companies hire Executive Search to fill their managerial or professional positions above the entry level. On the basis of this information, Executive Search is included in the category of

Accepted Answer

A)   headhunters.
B)   arbitrators.
C)   limited liability companies.
D)   partnerships.
E)   collective bargaining firms.

Question 13

All of the following are reasons human resources management has increased in importance over the past few decades EXCEPT

Accepted Answer

A)   today's employees are only concerned with what a job pays and show little concern for other aspects of the job.
B)   managers have developed a better understanding of human relations through the work of Maslow, Herzberg, and others.
C)   how employees are treated is important to consumers.
D)   the human resources themselves are changing.
E)   today's workforce includes significantly more women, African Americans, Hispanics, and other minorities.

Question 14

Samantha was terminated from her job because she was repeatedly late to work. She impacts her company's turnover rates through

Accepted Answer

A)   conciliation.
B)   demotion.
C)   transfer.
D)   separation.
E)   arbitration.

Question 15

What is a side effect of employee turnover due to employees quitting or being fired?

Accepted Answer

A)   an increase in recruitment costs
B)   an increase in worker satisfaction
C)   an increase in productivity
D)   an increase in employee morale
E)   an increase in constructive criticism

Question 16

Lately, Ron's Right Renovations has been receiving numerous requests to tile customers' kitchens and bathrooms. However, none of the contractors who work for this company specialize in tiling. The owner, Ron, starts recruiting for a tiling expert. Why does Ron decide to hire an external candidate instead of hiring from within?

Accepted Answer

A)   It is less expensive to hire external candidates than internal candidates.
B)   He would have to pay for one of his contractors to go back to school to learn this new skill.
C)   If he hires an external candidate, it will boost employee morale.
D)   There are better-qualified people outside of the organization.
E)   His employees will be relieved that they don't have to learn a new skill, which will increase their productivity.

Question 17

When managers speak of diverse workforces, they typically mean differences in skill and knowledge.

Accepted Answer

A) True 
 B)False

Question 18

Angelo was recently moved to a new position in his company that involved learning new skills and undertaking work assignments. However, he received no salary raise. Angelo's change in position can best be described as a(n)

Accepted Answer

A)   promotion.
B)   rotation.
C)   separation.
D)   arbitration.
E)   transfer.

Question 19

Camila just completed graduate school, earning a master's degree in publishing and writing. She interviews for an editorial assistant position at a small publishing house, and the human resources manager gives Camila a copyediting test to complete. A reason the human resources manager gives Camila this ability test is to

Accepted Answer

A)   determine whether she has the skills necessary for the job.
B)   assess her potential for a certain kind of work.
C)   assess her ability to fit into the organization's culture.
D)   determine her level of honesty.
E)   determine her ability to meet deadlines.

Question 20

The management and labor union at a snack foods manufacturing plant are struggling to reach an agreement regarding benefits. They bring in a neutral third party to settle their dispute. The third party's solution is legally binding and enforceable. Thus, the third party is a(n)

Accepted Answer

A)   conciliator.
B)   picketer.
C)   mediator.
D)   arbitrator.
E)   strikebreaker.

Exam 10: Managing Human Resources