Question 1

Jeffrey Swartz, CEO of Timberland, believes that the idea of __________ is a vision around which he can create a more committed, productive, efficient, and loyal workforce.

Accepted Answer

A)  maximizing shareholder profits 
B)  helping others 
C)  delegating responsibility 
D)  understanding strategy

Question 2

The expected benefits of a bureaucratic approach to management are effectiveness and continuity.

Accepted Answer

A) True 
 B)False

Question 3

Denise Millen is a manager with Marriott International, one of the most successful hotel operators. She strongly believes managers have the right to give orders to get things done. This philosophy supports the _______ principle adopted by Henri Fayol.

Accepted Answer

A)  subordination of individual interest to the common good 
B)  unity of command 
C)  authority 
D)  stability and tenure of staff

Question 4

Pulte Homes builds more than __________ homes a day in 54 metro markets spanning 28 states.

Accepted Answer

A)  50 
B)  100 
C)  250 
D)  400

Question 5

Mary Parker Follett believed that management is a flowing, continuous process-not a static one-and that if a problem has been solved, the method used to solve it probably generated new ideas and solutions.

Accepted Answer

A) True 
 B)False

Question 6

Systems analysis and quantitative techniques have been used primarily to manage transformation processes and in the technical planning and decision-making aspects of management.

Accepted Answer

A) True 
 B)False

Question 7

There are many drawbacks to bureaucracy. Rigid rules and red tape are often cited. This may foster all of the following except ____________.

Accepted Answer

A)  low motivation 
B)  individual autonomy 
C)  high turnover 
D)  shoddy work

Question 8

The focus of the quality viewpoint is on output, defined as how well a product or service does what it is supposed to do.

Accepted Answer

A) True 
 B)False

Question 9

The essence of the contingency viewpoint is that management practices should be consistent with the requirement of the external environment, the technology used, and the _____________________.

Accepted Answer

A)  people who work for the organization 
B)  customers who purchase products made the organization 
C)  organization's external customers 
D)  firms that supply inputs to an organization

Question 10

The basic assumptions of the behavioral viewpoint may not always hold in practice. The negative effects of _____________ won't be overcome by the presence of pleasant co-workers.

Accepted Answer

A)  a poorly structured organization 
B)  poor communication 
C)  an aloof boss 
D)  all of the above

Question 11

Jack Lowe, CEO of TDI, found that their teamwork culture promoted high performance and increased the length of time employees stayed with TDI.

Accepted Answer

A) True 
 B)False

Question 12

Phillips is using India as a test country to see if it can sell new products to ____________ people.

Accepted Answer

A)  rural "poor" 
B)  multicultural 
C)  sophisticated 
D)  uneducated

Question 13

Frederick Taylor analyzed work flows, supervisory techniques, and worker fatigue using time-and-motion studies.

Accepted Answer

A) True 
 B)False

Question 14

Companies, such as McDonald's and Wendy's, utilize division of labor.

Accepted Answer

A) True 
 B)False

Question 15

Henri Fayol was the first person to group a manager's functions by planning and _______.

Accepted Answer

A)  organizing 
B)  leading 
C)  controlling 
D)  all of the above

Question 16

In China, Phillips has more than 20,000 employees. In India, Phillips has 1,500 software engineers. The Indian factory is more efficient than the Chinese factory; however, Phillips continues to operate in both countries. Philips must continue to operate in both countries because of the ______________ in India.

Accepted Answer

A)  lack of communication 
B)  lack of innovation 
C)  poor roads 
D)  poor technology

Question 17

Proponents of the systems viewpoint look at how managers do what they do, how managers lead subordinates and communicate with them, and why managers need to change their assumptions about people if they want to lead high-performance teams and organizations.

Accepted Answer

A) True 
 B)False

Question 18

The focus of scientific management is on _____________.

Accepted Answer

A)  the whole organization 
B)  the employee 
C)  the manager 
D)  the environment

Question 19

Quality dimensions generally are measured by ______________________.

Accepted Answer

A)  specially trained quality control supervisors 
B)  variable or by attribute 
C)  those who have studied the Deming prescriptions 
D)  inputs and outputs

Question 20

Harold MacDowell, CEO of TDI, used the __________ viewpoint of management.

Accepted Answer

A)  contingency 
B)  administrative 
C)  systems 
D)  behavioral

Exam 2: Learning From the History of Management Thought

Jeffrey Swartz, CEO of Timberland, believes that the idea of __________ is a vision around which he can create a more committed, productive, efficient, and loyal workforce.

The expected benefits of a bureaucratic approach to management are effectiveness and continuity.

Denise Millen is a manager with Marriott International, one of the most successful hotel operators. She strongly believes managers have the right to give orders to get things done. This philosophy supports the _______ principle adopted by Henri Fayol.

Pulte Homes builds more than __________ homes a day in 54 metro markets spanning 28 states.

Mary Parker Follett believed that management is a flowing, continuous process-not a static one-and that if a problem has been solved, the method used to solve it probably generated new ideas and solutions.

Systems analysis and quantitative techniques have been used primarily to manage transformation processes and in the technical planning and decision-making aspects of management.

There are many drawbacks to bureaucracy. Rigid rules and red tape are often cited. This may foster all of the following except ____________.

The focus of the quality viewpoint is on output, defined as how well a product or service does what it is supposed to do.

The essence of the contingency viewpoint is that management practices should be consistent with the requirement of the external environment, the technology used, and the _____________________.

The basic assumptions of the behavioral viewpoint may not always hold in practice. The negative effects of _____________ won't be overcome by the presence of pleasant co-workers.

Jack Lowe, CEO of TDI, found that their teamwork culture promoted high performance and increased the length of time employees stayed with TDI.

Phillips is using India as a test country to see if it can sell new products to ____________ people.

Frederick Taylor analyzed work flows, supervisory techniques, and worker fatigue using time-and-motion studies.

Companies, such as McDonald's and Wendy's, utilize division of labor.

Henri Fayol was the first person to group a manager's functions by planning and _______.

Proponents of the systems viewpoint look at how managers do what they do, how managers lead subordinates and communicate with them, and why managers need to change their assumptions about people if they want to lead high-performance teams and organizations.

The focus of scientific management is on _____________.

Quality dimensions generally are measured by ______________________.

Harold MacDowell, CEO of TDI, used the __________ viewpoint of management.