Question 1

The process-oriented basis of grouping individuals and activities is most appropriate when

Accepted Answer

A)   There exists interdependencies across entire work flows
B)   The organizational structure is primarily hierarchical
C)   The organizational structure is horizontal
D)   There exists a need to add massive amounts of new employees. A

Question 2

A focus on process encourages greater focus on customers.

Accepted Answer

A) True 
 B)False  True

Question 3

For ERP software vendor, Cisco chose:

Accepted Answer

A)   SAP
B)   PeopleSoft
C)   Oracle
D)   Baan C

Question 4

Most major organizational processes are cross functional and span functional areas

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is an example of a cross-functional process

Accepted Answer

A)   New product development
B)   order processing
C)   sales
D)   logistics

Question 6

Processes are highly measurable in that they directly related to organizational goals

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not considered a common way to group organizational units

Accepted Answer

A)   introduced-grouping by function
B)   process-grouping
C)   procedure-grouping
D)   introverted-grouping by function

Question 8

Immediately after the cutover to its new ERP, Cisco noticed that on-time shipments to customers

Accepted Answer

A)   improved from 75 to 95 percent
B)   declined from 95 to 25 percent
C)   improved from 75 to 100 percent
D)   declined from 95 to 75 percent

Question 9

Which of the following are considered the two most common ways of grouping organizational units

Accepted Answer

A)   introduced-grouping by function
B)   introverted-grouping by function
C)   process-grouping
D)   procedure-grouping

Question 10

Which of the following best describes the business architecture of Cisco

Accepted Answer

A)   horizontal
B)   hierarchical
C)   flexible
D)   environmental

Question 11

Designing organizational environments that enhance the processes for both employees and administration is an example of:

Accepted Answer

A)   BPR
B)   Gap analysis
C)   Deming's quality approach
D)   Business process needs assessment

Question 12

Which of the following are listed in the book as typical business processes

Accepted Answer

A)   product development
B)   human resource management
C)   planning and resource allocation
D)   shipping management

Question 13

Most major organizational processes are cross-integrated and span few process functions

Accepted Answer

A) True 
 B)False

Question 14

According to Davenport

Accepted Answer

A)   a process is "a structure for action"
B)   a process is " a standardization for action"
C)   a process is "functionally representative of action"
D)   a process is "functionally derived"

Question 15

Cisco used a phased or gradual approach to ERP implementation.

Accepted Answer

A) True 
 B)False

Question 16

A focus on process usually doesn't encourages greater focus on customers

Accepted Answer

A) True 
 B)False

Question 17

The CEO of Cisco is:

Accepted Answer

A)   Pete Solvik
B)   Bill Gates
C)   John Chambers
D)   Larry Ellison

Question 18

Which of the following is not listed in the book as a typical business process

Accepted Answer

A)   human resource management
B)   operations/logistics management
C)   customer relationship management
D)   product development

Question 19

Processes are highly measurable in that they indirectly relate to organizational goals.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following are specific characteristics in regard to the business process definition

Accepted Answer

A)   processes are a sequence of activities
B)   processes have an end or purpose
C)   involve interaction
D)   evolve over scalable architectures

Exam 3: Lets Get Horizontal: Toward a Process View of Organization

The process-oriented basis of grouping individuals and activities is most appropriate when

A focus on process encourages greater focus on customers.

For ERP software vendor, Cisco chose:

Most major organizational processes are cross functional and span functional areas

Which of the following is an example of a cross-functional process

Processes are highly measurable in that they directly related to organizational goals

Which of the following is not considered a common way to group organizational units

Immediately after the cutover to its new ERP, Cisco noticed that on-time shipments to customers

Which of the following are considered the two most common ways of grouping organizational units

Which of the following best describes the business architecture of Cisco

Designing organizational environments that enhance the processes for both employees and administration is an example of:

Which of the following are listed in the book as typical business processes

Most major organizational processes are cross-integrated and span few process functions

According to Davenport

Cisco used a phased or gradual approach to ERP implementation.

A focus on process usually doesn't encourages greater focus on customers

The CEO of Cisco is:

Which of the following is not listed in the book as a typical business process

Processes are highly measurable in that they indirectly relate to organizational goals.

Which of the following are specific characteristics in regard to the business process definition