Question 1

Many hotels choose to stay away from convention business because convention delegates generally spend less per day than other guest types.

Accepted Answer

A) True 
 B)False  False

Question 2

All else equal, the reservationist should be trained to first offer the caller a:

Accepted Answer

A)   Flat rate
B)   Weekend rate
C)   Rack rate
D)   Package rate
E)   Convention rate C

Question 3

Reservations should not be quoted an exact rate. Rather, they should be quoted a rate range (usually about a $6 to $10 spread) with the low-end of the range being the rate requested by the guest. In this way, if the exact room requested is not available when the guest arrives, the hotel can upgrade the guest to a more expensive accommodation and charge the higher end of the rate range quoted.

Accepted Answer

A) True 
 B)False  True

Question 4

For most conventioneers, the hotel room is the largest single expenditure category aside from air travel.

Accepted Answer

A) True 
 B)False

Question 5

Reservations requiring cash deposits have:

Accepted Answer

A)   Been required from travel agencies since airlines have stopped paying them commissions
B)   Generally replaced credit-card deposits as a means of saving commissions
C)   Wider use among commercial/business properties than roadside motor inns
D)   Never been popular with hotels
E)   None of the above

Question 6

Within a given city, there is usually a convention and visitor's authority or bureau (CVA or CVB) which handles group room negotiations between more than one hotel. In other words, a large convention coming to Fresno (assume it is too large a convention to be housed in just one of Fresno's hotels) would initially be handled by the CVB acting on behalf of several hotels at once.

Accepted Answer

A) True 
 B)False

Question 7

Many of today's central reservations call centers are located overseas.

Accepted Answer

A) True 
 B)False

Question 8

A guest who arrives without a reservation is a:

Accepted Answer

A)   Walk-in guest
B)   Walking-by guest
C)   Walking guest
D)   Walked guest
E)   None of the above

Question 9

Which of the following are accurate types of business represented by the acronym SMERF:

Accepted Answer

A)   Educational
B)   Medical
C)   Socratic
D)   Flat rate
E)   Rorschach

Question 10

If members of a convention group are offered a range of rates, the rate quote is said to be:

Accepted Answer

A)   Spread or sliding rate
B)   Rack rate
C)   Flat rate
D)   Run-of-house rate
E)   All of the above except D

Question 11

Reservations without deposit or guarantee (non-guaranteed reservations) are sometimes referred to as 6pm-hold reservations.

Accepted Answer

A) True 
 B)False

Question 12

Regarding group business:

Accepted Answer

A)   Convention guests are sold individually, but handled as a group by the front desk
B)   Trade shows are developed by the sales department and presented (shown)  to prospective hotel clients (also called the "trades")  as a means of increasing group room sales
C)   IT packages are sold individually, but handled as a group by the front desk
D)   Tour guests are sold individually, but handled as a group by the front desk
E)   All of the above

Question 13

Association executives and meeting planners will often visit a community and look at several hotels before deciding where to book their group. These visits are usually referred to as:

Accepted Answer

A)   Room sizing-up
B)   Lodging Audits
C)   Family trips
D)   Site inspections
E)   None of the above

Question 14

The PriceWaterhouseCoopers convention has been quoted a single rate. No matter which room they may receive at check-in (standard room, city-view parlor or king deluxe), they are all charged $149 per night. This group has been quoted:

Accepted Answer

A)   Rack rates
B)   Run-of-house/flat rates
C)   Spread rates
D)   Set day rates
E)   None of the above

Question 15

Association executives will often visit a community and look at several hotels before deciding where to book their group. These visits are often called "site inspections."

Accepted Answer

A) True 
 B)False

Question 16

Because reservation agents are monitored for the amount of time they take on each call, optional reservation data (such as date of arrival and number of rooms required) is often omitted when taking a telephone reservation.

Accepted Answer

A) True 
 B)False

Question 17

It is standard procedure to offer rate discounts to

Accepted Answer

A)   AARP members
B)   Uniformed personnel, military and even firefighters and police
C)   AAA members
D)   Senior citizens
E)   All of the above

Question 18

An IT (Inclusive Tour) package is put together by a tour operator and sold to guests through travel agents.

Accepted Answer

A) True 
 B)False

Question 19

Guests with an arriving convention group are assigned whichever room appears first on the computer screen at the time of their check-in, but everyone is charged the same $100 rate. This group was quoted:

Accepted Answer

A)   Flat or run-of-the-house rates
B)   Spread rates
C)   Over-under rates
D)   ROC (room of choice)  rates
E)   None of the above

Question 20

Pressure to balance municipal budgets has forced Convention and Visitor Bureaus (CVBs) to limit their cooperation with lodging industry partners and reduce overall services to citywide convention groups.

Accepted Answer

A) True 
 B)False

Exam 6: Individual Reservations and Group Reservations

Many hotels choose to stay away from convention business because convention delegates generally spend less per day than other guest types.

All else equal, the reservationist should be trained to first offer the caller a:

For most conventioneers, the hotel room is the largest single expenditure category aside from air travel.

Reservations requiring cash deposits have:

Many of today's central reservations call centers are located overseas.

A guest who arrives without a reservation is a:

Which of the following are accurate types of business represented by the acronym SMERF:

If members of a convention group are offered a range of rates, the rate quote is said to be:

Reservations without deposit or guarantee (non-guaranteed reservations) are sometimes referred to as 6pm-hold reservations.

Regarding group business:

Association executives and meeting planners will often visit a community and look at several hotels before deciding where to book their group. These visits are usually referred to as:

The PriceWaterhouseCoopers convention has been quoted a single rate. No matter which room they may receive at check-in (standard room, city-view parlor or king deluxe) , they are all charged $149 per night. This group has been quoted:

Association executives will often visit a community and look at several hotels before deciding where to book their group. These visits are often called "site inspections."

Because reservation agents are monitored for the amount of time they take on each call, optional reservation data (such as date of arrival and number of rooms required) is often omitted when taking a telephone reservation.

It is standard procedure to offer rate discounts to

An IT (Inclusive Tour) package is put together by a tour operator and sold to guests through travel agents.

Guests with an arriving convention group are assigned whichever room appears first on the computer screen at the time of their check-in, but everyone is charged the same $100 rate. This group was quoted:

Pressure to balance municipal budgets has forced Convention and Visitor Bureaus (CVBs) to limit their cooperation with lodging industry partners and reduce overall services to citywide convention groups.