Question 1

The competitive priority that is affected most substantially by performance/reward system decisions is:

Accepted Answer

A)  Flexibility 
B)  Cost 
C)  Dependability of delivery 
D)  Response time

Question 2

_______ capacity provides the firm the ability to handle occasional problems that come up and also gives them the ability to handle a special request.

Accepted Answer

The answer of _______ capacity provides the firm the ability...

Question 3

Porter's three strategy categories include:

Accepted Answer

A)  Cost leader 
B)  Differentiation 
C)  Quality 
D)  A and B 
E)  A, B, and C

Question 4

The focus strategy seeks a ______ portion of a ______ market segment.

Accepted Answer

The answer of The focus strategy seeks a ______ portion...

Question 5

Customer's perception of value depends on the types of business outputs being produced and on the type of customer buying them.

Accepted Answer

A) True 
 B)False

Question 6

The capacity of the service or manufacturing can dictate the degree of integration and the emphasis placed on developing business partners.

Accepted Answer

A) True 
 B)False

Question 7

Value attributes that result in a particular customer making a purchase decision are referred to as:

Accepted Answer

A)  Order qualifiers 
B)  Order winners 
C)  Order snatchers 
D)  Order retainers 
E)  Order takers

Question 8

All product-oriented supply chains require _____ _______. All service-oriented supply chains ______ _______.

Accepted Answer

The answer of All product-oriented supply chains require _____ _______....

Question 9

Match these items.
-Design capacity

Accepted Answer

A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer.

Question 10

Which of the following is not a component of the supply chain network?

Accepted Answer

A)  Converters 
B)  Fabricators 
C)  Assemblers 
D)  Marketers 
E)  Customers

Question 11

A statement of what a business does, what its values are, who its market is, and why is known as

Accepted Answer

A)  A business strategy 
B)  A functional strategy 
C)  A mission statement 
D)  A values statement

Question 12

Porter's three strategy categories include _________, ________, and ________.

Accepted Answer

The answer of Porter's three strategy categories include _________, ________,...

Question 13

For any facility, cost per unit is at its _____ when the production or service rate matches the design capacity.

Accepted Answer

The answer of For any facility, cost per unit is...

Question 14

In today's economy, services have become a very viable ______ _______ for many product purchasing decisions.

Accepted Answer

The answer of In today's economy, services have become a...

Question 15

Style and fashion, a value attribute of consumer customers, is prevalent in:

Accepted Answer

A)  The apparel industry 
B)  The sporting goods industry 
C)  The stereo and sound equipment industry 
D)  All of the above

Question 16

In a mature market, price is often an:

Accepted Answer

A)  Order qualifier 
B)  Order winner 
C)  Order snatcher 
D)  Order retainer 
E)  Order taker

Question 17

A _______ is the pattern of decisions an organization adopts in order to link resource decisions to goals.

Accepted Answer

The answer of A _______ is the pattern of decisions...

Question 18

A company's strategy is not necessarily what it publicly says it is.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following IS NOT associated with consumer customers' perception of value?

Accepted Answer

A)  Cost 
B)  Convenience 
C)  Technology 
D)  Personalization 
E)  All of the above

Exam 3: Strategy and Value: Competing Through Operations

The competitive priority that is affected most substantially by performance/reward system decisions is:

_______ capacity provides the firm the ability to handle occasional problems that come up and also gives them the ability to handle a special request.

Porter's three strategy categories include:

The focus strategy seeks a portion of a market segment.

Customer's perception of value depends on the types of business outputs being produced and on the type of customer buying them.

The capacity of the service or manufacturing can dictate the degree of integration and the emphasis placed on developing business partners.

Value attributes that result in a particular customer making a purchase decision are referred to as:

All product-oriented supply chains require _ _. All service-oriented supply chains ___.

Match these items. -Design capacity

Which of the following is not a component of the supply chain network?

A statement of what a business does, what its values are, who its market is, and why is known as

Porter's three strategy categories include _, , and .

For any facility, cost per unit is at its _____ when the production or service rate matches the design capacity.

In today's economy, services have become a very viable _ for many product purchasing decisions.

Style and fashion, a value attribute of consumer customers, is prevalent in:

In a mature market, price is often an:

A _______ is the pattern of decisions an organization adopts in order to link resource decisions to goals.

A company's strategy is not necessarily what it publicly says it is.

Which of the following IS NOT associated with consumer customers' perception of value?