Question 1

The largest segment of most utility budgets is:

Accepted Answer

A)   waste charges.
B)   water.
C)   electricity.
D)   natural gas. C

Question 2

In 2004 all property operation and maintenance costs (P.O.M.) averaged 5.1% for all hotels.

Accepted Answer

A) True 
 B)False  True

Question 3

"Case goods"would include a guest room mattress.

Accepted Answer

A) True 
 B)False  False

Question 4

Designing and producing the desired results at the right time, in the right quantities, and producing the desired results in the right time is a function of:

Accepted Answer

A)   Deferred Maintenance.
B)   Integrated Resource Management.
C)   Life Cycle Cost Analysis.
D)   Reliability Centered Management.

Question 5

Which one of the following is NOT a building-related cost category?

Accepted Answer

A)   finance charges
B)   sundry costs
C)   non-monetary costs
D)   fuel or utility costs

Question 6

Utility costs for all hotels in 2004 averaged:

Accepted Answer

A)   1.2%.
B)   6.2%.
C)   2.2%.
D)   4.2%.

Question 7

Elevation plan is another term that is use for a a floor plan.

Accepted Answer

A) True 
 B)False

Question 8

Architect's renderings that show plumbing, heating, ventilation and air conditioning equipment in a building are called:

Accepted Answer

A)   floor plans.
B)   control schematics.
C)   plot plans.
D)   mechanical plans.

Question 9

For the first two or three years after a hotel's opening the reserve for replacement should be 3%-4%, but after that it should be ________ of the total revenue.

Accepted Answer

A)   7%
B)   9%
C)   8%
D)   10%

Question 10

The two departments in a hotel that have experienced an increase in responsibilities over the las 50 years has been the facilities department and the:

Accepted Answer

A)   sales and marketing department.
B)   front office department.
C)   human resources department.
D)   food and beverage department.

Question 11

Outsourcing of maintenance is done because:

Accepted Answer

A)   the risk associated with certain areas of maintenance may be shared between the hotel and the contracting company.
B)   specialized maintenance is expensive.
C)   specialized maintenance may not be needed full-time.
D)   All of the responses are correct.

Question 12

Software programs designed to assist the facility department in planning, management, and administration of the department are called:

Accepted Answer

A)   Computerized Maintenance Management Systems.
B)   Trend Monitoring Systems.
C)   Property Management Systems.
D)   Bac-Net Systems.

Question 13

Given the current conditions, energy costs are likely to go down in the future.

Accepted Answer

A) True 
 B)False

Question 14

Deferred maintenance in economic downturns will ultimately save most hospitality properties money in the long run.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are not common maintenance categories?

Accepted Answer

A)   guest reported
B)   emergency
C)   preventive
D)   routine

Exam 2: The Engineering Department

The largest segment of most utility budgets is:

In 2004 all property operation and maintenance costs (P.O.M.) averaged 5.1% for all hotels.

"Case goods"would include a guest room mattress.

Designing and producing the desired results at the right time, in the right quantities, and producing the desired results in the right time is a function of:

Which one of the following is NOT a building-related cost category?

Utility costs for all hotels in 2004 averaged:

Elevation plan is another term that is use for a a floor plan.

Architect's renderings that show plumbing, heating, ventilation and air conditioning equipment in a building are called:

For the first two or three years after a hotel's opening the reserve for replacement should be 3%-4%, but after that it should be ________ of the total revenue.

The two departments in a hotel that have experienced an increase in responsibilities over the las 50 years has been the facilities department and the:

Outsourcing of maintenance is done because:

Software programs designed to assist the facility department in planning, management, and administration of the department are called:

Given the current conditions, energy costs are likely to go down in the future.

Deferred maintenance in economic downturns will ultimately save most hospitality properties money in the long run.

Which of the following are not common maintenance categories?